• Spend majority of time focused on sales and operations at each of the assigned locations• Required to be in store locations once per week (each store visited weekly) pronto forms must be completed for every store visit• Focus on developing and motivating sales team• Focus on increasing operational proficiencies to include efficiencies and greater policy adherence• Oversee achieving of sales quotas by sales personnel and store• Maintain a minimum in personal Gross Profit per month in compliance with the commission plan• Responsible for coordinating recruitment, training and supervision of all Sales Associates with Store Managers (SM)• Responsible for establishing and maintaining effective working relationships with all SM’s and continually updating them on products, promotions and/or procedures as related to sales, service and support. Ensure that SM’s are educating all Sales Associates accordingly• Responsible for meeting or exceeding performance objectives as established by upper management to include meeting deadlines• Responsible for conducting post-sales analysis to determine financial impact of sales activity (i.e. product discounting)• Responsible for conducting regular meetings with all sales staff to assist them in achieving their goals as defined by management• Responsible for conducting performance reviews and disciplinary actions as appropriate in conjunction with the SM and Corporate Human Resources• Responsible for overseeing organization of timesheets and payroll of area store personnel and SM’s• Responsible for inventory reconciliation, control, and delivery in conjunction with SM’s, must comply with inventory aging policies• Responsible for heading weekly team meetings and supply the DS with the agenda• Responsible for developing and managing sub-agent relationships in conjunction with SM • Maintain personal key metrics above standard• Other duties as assigned by the Director of Sales and/or RVP

• Achieve sales quotas for both the store and individual goals • Provide hands on coaching to Wireless Consultants • Partner with District Manager in regards to employee relations issues and performance management • Oversee all cash handling, till reconciliation and bank deposits are conducted according to company policy • Create, manage and approve store schedule, employee timesheets and payroll of store personnel • Oversee operational functions and maintain compliance of store in conjunction with company guidelines • Inventory reconciliation, control, and delivery in conjunction with company goals and objectives • Establish and maintain effective working relationships with all Wireless Consultants while continually updating them on products, promotions and/or procedures as related to sales, service and support.• Other duties as assigned by leadership

Consultant to business and state government clients, providing best in class support for their wireless accounts. Multi-level support ranging from general account maintenance, advanced technical support, analysis, and client follow up to ensure complete resolution.Continuing education on an individual and team level to ensure that our support and knowledge is unparalleled.

Reach out to and receive calls assisting customers through their financial hardships while maintaining active mobile service.

•Special Project Roles: o Inventory Management / Merchandising / Operations o Wireless 360 – Consumer Training classes o Event planning (on site and off site) o Technical support o New Hire and continuing education training o Employee and location improvement project o Store reporting and sales trending •Backup Manager on Duty •Mentor Program participant •Inbound and outbound calls for consumer and business accounts for the purposes of account analysis, product sales, and bill payment options •Retail environment sales and customer support

• Inventory / budget management• Employee and vendor repair scheduling• New hire and continuing education training and coaching

• Arena attendant • Training and grooming

• Client scheduling• Meeting / File preparation • Account reporting • Convert meeting documentation into client summary letter• Off site event planning / scheduling / marketing

• Beverage / Snack sales and preparation• Customer Service station for general customer assistance and sales