Ashley Derewonko Email & Phone Number

Pittsburgh, Pennsylvania

- Support multiple sales representatives under National Accounts for both natural gas and electricity. Act as a liaison for the sales representative to make sure they have everything they need. - Set up pricing requests and make sure they are correct and delivered on time. -SQL- Work with other teams (customer service, pricing, legal, billing,etc.) to ensure accounts are accurate. - Research issues about accounts when necessary. - Assist with individual and team projects - Conduct trainings when needed

Pittsburgh

• Address customer service issues in a timely manner – resolve issues, answer questions, deescalate problems• Work in salesforce.com to input cases with every call and email• Assist Welcome Team when needed – create, review, and send Welcome kits • Enrollment Subject Matter Expert – help other team members with Enrollment issues and questions while working with Enrollment department• Email representative -- keep the email box within a 24 hour turnaround time• First user for Apollo/Nirvana/SAP for Customer Relations team -- created training materials for the three systems• Meets expectations for the job role metrics• Monitor representatives emails and phone calls• Conduct training for new employees as well as refresher training for current employees • Management – manage/coach 20 agents in Customer Relations department

Monroeville, Pa

-provide exceptional customer service to account holders-use Genesis system on Windows-based computers-opening accounts, account maintenance-product knowledge of products & services that PNC provides

Murrysville, Pa

-processed transactions including deposits, withdrawals, payments, etc.-have conversations about products & services that PNC provides-iPad leader - used the iPad at the branch to show how to use PNC products and also taught other branch employees how to use it

Bachelor Of Arts, Broadcast Journalism

Minor: Political Science

Education record