Providing a white label development service for design and marketing agencies working on Shopify, WordPress and custom PHP projects

- Running a website design business creating brochure, database driven and eCommerce website for companies of all sizes. - Building both custom and WordPress based websites. - Building complex PHP/HTML/CSS/JQUERY based websites and back office systems for small to medium companies to manage their website and streamline processes.- Dealing with all aspects of business from advertising offline and online, running the accounts, dealing with clients, providing telephone and email support. - Managing a number of websites for clients and hosting over 30 website accounts.- Developing and building websites for a number of graphic design agencies.

- Senior Website Developer overseeing or advising on all website activities within the company. Signing off designs to ensure they conform to development guidelines for both responsiveness and functionality. Meeting with clients and advising on technical aspects of the project and systems.- Training developers in HTML/CSS/LESS/PHP as well as the companies chosen CMS system. Overseeing and planning junior/apprentice developers’ work and schedule.- Reviewing and streamlining company and development processes to improve efficiency and cut down on needed development time. - Working with project managers and designers to create a seamless process from beginning to end of projects and work to project deadlines.- Building custom systems to meet the clients requirements and integrating with third party software when needed including payment gateways. Usability testing against all major browsers and devices checking for compatibility.

- Running an online art business selling canvas and framed prints. Taking care of the day-to-day running of the business dealing with customers and suppliers- Raised the turnover from around £300 a month to £3500-£4000- Setup and ran all the Social Media and Email Campaigns- Implementing new processes to streamline the business

Working in the Customer Information Team being first point of contact with clients, diagnosing their needs and advising them or directing them to where they can get further help either internally or externally. Championing new products/procedures and training the team. Keeping up to date with new products and events for the whole company so as to keep the customer informed. Being a member of the Health & Safety looking at making the workplace safe, carrying out risk assessments and being a fire warden. Carrying out staff training of IT related issues, preparing manuals and guides and making recommendations to Line managers for staff training. Chairing team and group meetings recording action points and delegating task. Assisting my line manager in day-to-day tasks, looking after projects and deputising as and when needed. Representing Business Link at events and networking to generate.Improving and streamlining internal processes, notably reducing one process from around 3 hours to about 30 minutes.

2 months working as a Research Assistant carrying out a project for the government calling various government bodies throughout the UK for information on charitable giving. Keeping records up to date and working to deadlines set by the director. Reporting regularly and giving updates on the progress of the project.Working as a Customer Services Officer in the Charity Accountants department. Taking 30-40 calls a day regarding company products, giving balances on accounts, ordering statements, making donations, crediting accounts and ensuring they were kept up to date. Keeping to laws and guidelines and ensuring work is held securely inline with the Data Protection Act. Acting as website support, training colleagues and clients on the use of the site, basic troubleshooting and working as part of the usability testing team.

Working as part of a IT support team reporting to the Senior Technician providing support to both staff and clients across the West End and further. Working on a helpdesk, installing PC’s, dumb terminals, report printers, ticket printers, credit card readers and setting up structured cabling systems. Responding to faults logged by clients and visiting client sites and repairing or upgrading equipment.

Working as a Customer Service Officer taking between 70 to 100 calls a day.

6 months as an Office Junior. 7 as a Junior Legal Executive running the instalment program for the debt collection department.