Manage the delivery of enterprise projects with a variety of key organizations through-out North America. Work closely and collaboratively with key account managers, technical resources, and overseas team members to ensure success for our clients.✓Manage and inspire cross-functional teams to ensure successful delivery of client projects across North America;✓Coordinate pre-sales opportunities and statement of work proposals while working closely and effectively with account managers;✓Lead, follow and drive best practices within the project management team; and✓Exceptionally deliver on customer service expectations!

✓Lead a team of project managers and consultants responsible for onboarding business growth; ✓Responsible for implementing and streamlining a process for accelerated revenue recognition; and✓Develop profitable, sustainable shipping solutions to ensure long term customer retention and healthy yield

Promoted up through the organization to lead a team of application developers and business analysts in deploying instrument integration and laboratory automation solutions.✓Responsible for resource allocation and project oversight;✓Lead local and outsource team members participating in global implementation initiatives;✓Collaborate with various functional groups to ensure QA/QC product success;✓Perform and provide oversight with respect to pre-sales consultations and statements of work; and✓Ensure team compliance and success regarding customer service and billable overage/rate requirements.

Consult and manage client projects for automating laboratory procedures. Provide expertise and guidance during initial discovery and requirements gathering phases and act as technical Lead and project manager throughout the lifetime of projects until successful implementation and project completion. ✓Identified as a technical lead and project manager with respect to various client laboratory procedure automation projects; led project teams with respect to same; ✓Provided project consultation and guidance during initial discovery and information/requirement gathering initiatives;✓Led discovery workshops to understand specific laboratory workflows; translated physical workflows into automated software workflows; and✓Analyzed, designed, scheduled, configured and developed software solutions for client projects.

Support, configure, install and validate laboratory instrument and system integration software. Projects include direct interaction with the customer including assessment preparation, on-site implementation and training. ✓Leading a team of 3 people, managed new projects from original service assessment to project closure; supported, configured, installed and validated laboratory instrument and system integration software;✓Interacted directly with clients regarding project phases including assessment preparation, on-site implementation and training; and✓Prepared and delivered in-house, on-site and remote training on a variety of software programs and provided customer service support for products as required.

Managed customer accounts and prospected new opportunities for Labtronics software. Handle all customer communications regarding specific product lines. Responsibilities include communication with customer to promote sales, online sales demonstrations, and Marketing of products.✓Managed customer accounts and identified business development opportunities for Labtronics software; ✓Provided customer support with respect to specific product lines and promoted and marketed products and provided various online sales demonstrations as requested;✓Managed customer accounts and resolved customer inquiries and concerns; and✓Performed market research and analysis to determine product enhancements and opportunities.

Performed sample preparation and sample analysis for this environmental laboratory. In addition to laboratory bench work, responsibilities included developing SOP’s, inventory management and website maintenance. ✓Performed environmental laboratory sample preparation and sample analysis; ✓Developed SOP's, inventory management and website maintenance updates;✓Preformed tests such as TSS, TDS, 5 Day BOD, Ash analysis, and pH analysis and prepared samples for GC, HPLC, and ICP; and✓Developed and maintained Standard Operating Procedures and equipment/chemicals inventory documentation for Lab equipment.

In this manufacturing setting, duties included quality testing in the laboratory as well as sample collection from packaged warehouse products and in process sample collection from modification tanks.✓Provided laboratory in-process and finished product quality control testing as well as product sample collection;✓Quickly and efficiently evaluated various data samples to determine product safety prior to shipping;✓Maintained accurate documentation and records with respect to quality control testing; and✓Calibrated and standardized instruments as required.