Ashley Kicklighter Email & Phone Number

Greenville, Nc, Us

• Proofreado Essayso Resumeso Personal statementso Application and scholarship essayso Academic journal submissions and research proposalso News articles o Press releaseso PhD dissertations• Formatted and edited in o APAo MLAo Chicagoo AMAo Harvard Styleo CSEo Vancouver Styleo AP Style• Followed grammar and spelling guidelines ino American Englisho UK Englisho Canadian English

• Reviewed prior authorization requests for medical and surgical procedures and prepared them for administrative approval or referral to our clinical team for further review• Conducted gap searches to assist members in finding an in-network provider or service in their area• Coordinated with providers and provider representatives to obtain necessary clinical information for review• Provided notification via fax for approved prior authorization requests• Contacted providers to discuss reasons and potential next steps for prior authorization requests that were denied or received a split decision after clinical review

Remote

• Completed rigorous training program ahead of schedule to become one of the top employees in my cohort• Assisted customers with a variety of issues related to orders or issues navigating the website• Scheduled and conducted follow-ups with customers as necessary to ensure that they received their order or refund on time to build customer rapport and loyalty• Collaborated with other departments as necessary to ensure that customer concerns were being handled properly and efficiently

Remote

• Instructed students of a variety of ages ranging from elementary school to graduate level, and adapted teaching style to suit the age and needs of each student• Assisted students in solving problems and clarifying concepts to ensure the student attained the knowledge required to complete future projects• Conducted over 600 sessions in a fast paced environment while simultaneously monitoring and maintaining a high student satisfaction rating

Greensboro/Winston-Salem, North Carolina Area

• Implemented curriculum plans based on church guidelines and children's ability levels• Participated in ongoing communication with parents regarding children's activities, behavior, and development• Maintained records and reports on each child

Athens, Georgia Area

• Maintained classroom rules and implemented clear expectations of student behavior for effective classroom management• Developed and maintained positive interactions with students, faculty, and administrators, building a rapport and gaining respect and trust to ensure an environment conducive to learning• Referred to the lesson plan left by the lead teacher to ensure that appropriate measures were taken to follow it

Athens, Georgia Area

• Conducted opening and closing procedures, exemplified reliability and punctuality• Promoted departmental sales by listening to customer needs and suggesting products• Established good working relationships with colleagues throughout the store to streamline closing procedures

Athens, Georgia Area

• Collaborated with colleagues to provide high quality service in a timely manner • Interacted with patrons to ensure quality dining experience• Anticipated the needs of patrons by monitoring supply levels to keep them well stocked at all times

Athens, Georgia Area

• Provided quality customer service while successfully maintaining and surpassing daily sales efficiency goals• Promoted customer loyalty by taking the time to explain the benefits of a company credit/debit card• Achieved a spot on the competitive list of top cashiers for surpassing my company credit/debit card conversion goals

Master Of Science - Ms, Health Information Management & Technology

Master'S Degree, Health/Health Care Administration/Management

Activities and Societies: Maintained a high academic GPA. Joined ACHE as a student member.

Graduate Certificate, Non-Profit/Public/Organizational Management

Bachelor'S Degree, Psychology

Pre-Licensure Master Of Science In Nursing: Entry In Nursing, Pre-Nursing Studies