Ashley Doelling Email & Phone Number

Florida, United States

Miami-Fort Lauderdale Area

Providing nearly a decade of expertise in Quality and Compliance support. Dedication to training and documentation ensures that I deliver constructive feedback to clients, fostering growth and comprehension. Experienced in monitoring state regulatory changes, managing documentation, email compliance review and regulatory documentation.

Miami-Fort Lauderdale Area

• Regulatory Expertise and Documentation Management:Stayed abreast of ever-evolving state regulations and skillfully translated this knowledge into creating and maintaining comprehensive documentation. This invaluable.
• Streamlined State Tax Compliance:Orchestrated the review and submission of tax filing documentation and payments to a roster of 9 states for Surplus Lines policies. This role demanded precision, dedication, and a keen.
• Mentorship and Onboarding Leadership:Distinguished as a mentor and leader, overseeing the training and onboarding of talent into the Quality process. Played an instrumental role in shaping the team's competence.
• Quality Assurance Audit Champion:Assumed the pivotal responsibility of auditing the quality team's submissions to Compliance. This critical quality assurance role ensured the highest standards were maintained.
• Operational Efficiency and Cost Savings:Executed a streamlined process for offshoring the broker responsible form review function, resulting in a remarkable reduction of 1.5 onshore full-time equivalents (FTEs). This.

Fort Lauderdale, Florida, United States

• Crafted and maintained a dynamic Quick Reference Guide (QRG), serving as an indispensable resource for the Quality Control team. This comprehensive guide streamlined day-to-day processing assignments and addressed.
• Enhanced Quality Control Procedures:Pioneered an internal review process, elevating the quality control standards by implementing checks on processor's work before submission to compliance. This initiative led to a.
• Empowering Workforce through Training:Took the initiative to design and deliver a robust training program for both new and existing employees. To date, successfully mentored and trained a cohort of 10 individuals.

Olathe, Kansas

• Created the SLFS Tracker database to track receipt of daily Surplus Lines assignments.
• Maintain an above average quality score and production numbers while learning new parts of the process.
• Assuming the following supervisor duties:
• act as liaison between the Surplus Lines team and Risk Service Company to calibrate the way assignments are processed and any system updates
• train processors in handling of different divisions’ policies and paperwork
• communicate process updates to the team

Olathe, KS

• Inherited a challenging process/vendor request; conducted weekly meetings with end-to-end process teams; produced superior SLA scores at 99.5% within the critical six-month period.
• Collaborated with data reporting team regarding the Excel document that was inadequately designed; co-developed user friendly Access, saving time for the Reporting and Metrics Team.
• Assumed critical Project Manager role; saved the company $30k per year reducing the time interval to enter/extract data.
• Created a PowerPoint presentation while conducting vital training sessions, allowing additional time for individualized attention to managers; successfully worked through specific examples on how to obtain explicit.
• Reduced the appeal figures for special reports by 90%, decreasing overall costs for the Quality Reviewers.

Kansas City, Missouri Area

Miami, Florida

• Prepared drop and roll-out cookie dough as well as frosting for the following day’s production as the sole baker for the establishment.
• Provided cookie decorating assistance as needed during holidays and other busy times.
• Maintained cleanliness of baking area and equipment to ensure maximum performance.

New York, New York, United States

• Specialized in prepping and baking American sweets in large quantities including but not limited to:
• Frostings
• Cakes
• Cookies
• Bars
• Pies

Livingston, NJ

• Coordinated the client experience by booking appointments, greeting and guiding clientele.
• Completed cash transactions, up-sold retail products, ensured guest’s satisfaction by answering questions and solving problems.
• Opening and closing duties included running necessary reports, counting the till, depositing money in the safe, and guaranteeing the salon was prepared for the days business.

Parsippany, NJ

• Implemented the PROMiS application; created documents used to update and improve the system. Tested and approved all changes made to the application.
• Trained and supervised over eight interns on the International Accelerated Vendor Maintenance process by creating training materials and operational guidelines.
• Reconciled differences involving research and corrections by communicating solutions to the Provider Bill Audit and Vendor Maintenance teams.

Olathe, KS

• Outperformed expectations as one of the top Bill Payers of nonmedical bills in a high productivity environment.
• Provided assistance and expertise to other functional departments.
• Tested and utilized a Microsoft Access database to keep track of production numbers.
• Performed audits of other employee’s work to provide to the manager for use in performance reviews.

• Managed five employees to include coordinating the shift schedule and overseeing their work product.
• Ensured an excellent customer experience by coordinating the best product to meet the customers vision. Addressed customer complaints.
• Hosted and supervised special events.
• Performed weekly inventory and stock replenishments.
• Processed purchases and returns.

Art/Art Studies, General

12 credit hours completed

Degree, Pastry Arts

Received a diploma in Pastry Arts. Graduated with High Honors.

Photography

37 credit hours completed