• Relieves the COO, EVP and CCO of administrative details; gathers, compiles, and reports relevant information.• As needed, interprets requests, helps implement action, and decides whether COO, EVP and CCO should be notified of important or emergency matters.• Prepares the expense reports for the COO, EVP and CCO.• Maintains confidentiality of all corporate, personnel and research matters.• Route contracts for signature and distribute to appropriate parties.• Arranges complex and detailed travel plans and itineraries, compiles documents for travel-related meetings for all branches.• Manages the COO, EVP and CCO calendars, and schedules appointments.• Organizes programs, company events, meetings, or conferences by arranging facilities and caterers, issuing information or invitations, coordinating speakers, and controlling event budget.• Prepares agendas, notices, minutes, and resolutions for some executive meetings.• Greets and directs all visitors, including vendors, clients, job candidates and customers. As requested, ensures completion of any required paperwork, sign in and security procedures. • Monitor and routinely re-order office supplies.• Deal with various vendors for selected office services and equipment.• Purchase, organize, store and inventory kitchen supplies, snacks, coffee, and related items.• Sort and distribute incoming and outgoing mail, and deliveries. Operate manual and electrical mailing equipment.• Handle administrative special projects, as well as occasionally work overflow from selecteddepartments.

• Respond and follow-up with clients, vendors and business partners as needed on behalf of the Project Manager(s), project team and SAA functional groups• Assist Project Manager(s) in achieving financial targets and Company initiatives• Assist the Project Manager(s) in the development, implementation and execution of business leads, contact follow-up and meeting logistics• Act as liaison between clients, property managers and internal staff by disseminating information appropriately• Maintain a record of project team activities, touchpoints and client relationship management• Assist in the coordination, organization and tracking of multiple project team activities and efforts• Resolve client billing issues and A/R collections• Act as a firm advocate for company changes, policy feedback and firm-wide initiatives• Prepare research as required for the development, implementation and execution of specific initiatives

• Reconcile technician working hours and close show for client billing• Post invoices to Quickbooks system for payment• Resolve technician concerns with careful customer service and respect• Organize event details with labor coordinators to ensure speedy resolution of issues and expedited payment• Trained two (2) administrative assistants during company expansion to ensure attention to detail and adherence to company policy • Answering incoming calls, resolving issues with both clients and payroll department inquiries

• Educated and trained new and existing clients on Public Relation services, products and product enhancements• Owned and managed the client relationships through strategic and effective account management, client service and outreach• Identified revenue opportunities for 260 clients and collaborated with Sales team to close new business• Managed the retention and growth of a $1M territory consisting of private and publicly traded companies • Engaged with clients quarterly to assure satisfaction and additional product needs• Administered in-depth product training through video conference application, WebEx

-Acted as the primary point of contact for incoming client questions on allassigned products, and serve as the first point of resolution for as many of those inquiries as possible-Educated and trained new and existing clients on new services, products and product enhancements.-Actively owned and managed the client relationships through strategic and effective account management, client service and outreach.-Identified additional revenue opportunities within 260 clients and work collaboratively with Sales to close new business.

**(MyMediaInfo was acquired by Thomson Reuters)-Acted as the primary point of contact for incoming client questions on allassigned products, and serve as the first point of resolution for as many of those inquiries as possible-Educated and trained new and existing clients on new services, products and product enhancements.-Actively owned and managed the client relationships through strategic and effective account management, client service and outreach.-Identified additional revenue opportunities within 260 clients and work collaboratively with Sales to close new business.

-Built seasonal wardrobes for high-end clientele and celebrities-Consistently sold $10,000+ in merchandise per week to maintain quota -Became exclusive consultant for 50+ clients through building meaningful relationships

-Managed roster of regional and national acts-Booked tours; acted as tour manager, Canada, California and Texas-Managed and negotiated venue contracts-Created and executed artist promotions-Frequently traveled to support roster and cultivate new clients-Co produced live gospel album in New Orleans with Glen David Andrews