Ashley Palmer, Mba Email & Phone Number

Bentonville, Ar, Us

As a key member of the administration team, I am responsible for extensive short and long-term planning, overseeing budget allocations, and maintaining an annual gross revenue of around $20M. I efficiently manage 16 departments across four locations, comprising 27 providers and 40 support staff, ensuring operational objectives align with overall needs for optimized service excellence.Utilizing analytical skills, I track and assess provider productivity, setting annual goals for cost report objectives. I oversee provider schedules, employing operations management techniques to ensure adequate coverage. Additionally, I focus on patient care and satisfaction, implementing strategies to reduce no-show rates and address inquiries promptly.In managing practitioner applications, I coordinate detailed background verifications for applicant eligibility. Moreover, I recruit, prepare, and onboard all new medical providers, providing support and leadership to foster positive relationships and engagement.A crucial aspect of my role involves participation in the Leadership Development and Training Team, contributing to the design and execution of a six-week leadership program for organizational leaders. I also serve on the Administration On-Call Team, ensuring continuous and emergency services by coordinating responses and managing resources effectively.

Implemented process standardization initiatives to ensure uniformity across all four clinic locations, facilitating widespread adoption and efficient operations. Additionally, I played a key role in creating, reviewing, and maintaining policies and procedures, ensuring alignment with organizational objectives and industry standards. Providing performance feedback was integral to my responsibilities, as I offered constructive guidance that supported overall organizational goals and objectives.In the absence of the Practice Manager, I supervised the day-to-day operations, ensuring smooth functioning and continuity of services. Moreover, I assisted with staff scheduling to guarantee adequate clinic coverage for call-outs and vacations, optimizing resource utilization and maintaining service excellence. These efforts contributed to cohesive operations and enhanced patient care delivery across the clinics.

In my role as leader of the dental hygiene department, I ensured compliance with OSHA, HIPAA, and COVID-19 regulations while prioritizing quality patient care. Through tailored patient care strategies and a strong grasp of insurance reimbursements, I successfully boosted annual revenue by over $100,000, contributing significantly to the practice's financial health. Oversaw dental team consisting of 5-10 employees, aided in recruitment, training, and supported their professional growth. Optimized hygiene inventory management to reduce expenses while maintaining quality standards. During emergency dental situations, I provided vital support to dentists, assisting with various procedures to ensure swift patient care. Aided in the implementation of software applications and systems to streamline operations and enhance overall efficiency, reflecting a commitment to continuous improvement within the practice.

Managed various administrative tasks for a $1M+ annual revenue company, including generating job quotes, maintaining client records, and handling financial reports. Additionally, I facilitated IRS and state tax reporting and payments on a quarterly and annual basis. I also collaborated with vendors, contractors, and authorities to coordinate orders and ensure effective communication.

Master Of Business Administration - Mba, Specialization In Healthcare Administration

Activities and Societies: National Society of Leadership and Success

Bachelor Of Science - Bs, Business Management With Specialization In Organizational Leadership

Associates Of Applied Science, Dental Hygiene/Hygienist

Associates Of Allied Health