Ashley Singleton, Pmp Email & Phone Number

Seattle, Wa, Us

Houston, Texas, United States

- Solely responsible for the market research line covering U.S. healthcare payer and global insurance business process service and IT service vendors- Conduct individual vendor and overall market analysis through in-depth interviews of the healthcare payer and insurance BPS and IT vendors- Produce related project outputs, including respective vendor profiles and a market analysis detailing current and future critical technological and BPS vendor capabilities, and vendor-specific consulting sessions- Track BPS and IT services vendor capabilities and outsource-offerings to identify and consult on current and future market trends and analyze essential buyer requirements- Publish blogs, webinars, and social media posts reporting key market developments for both vendors and service buyers- Investigate bespoke research for vendors and buyers by request to analyze specific trends and market newsDedicated research projects include:- 2021 Healthcare Payer BPS Managing Effectiveness Services- Life, Annuities, and Pension Operation Transformation

Houston, Texas Area

- Successful conception and implementation of first Medicare product in the company covering 20 counties in Greater Houston area - Product owner initiating interdepartmental collaboration to ensure prime competitive offerings in product positioning, market dynamics, and regulatory compliance - Effectively aggregate market intelligence to identify and develop annual benefit plan designs - Led research and development for Medicare Advantage product offerings- Design and implement innovative benefit packages for Medicare Advantage plansRelevant Projects- CY2020 and CY2021 Medicare Advantage D-SNP program implementation- Texas Medicaid Managed Care Request for Proposal submissions and implementation

Houston, Texas, United States

- Execute process re-engineering cross-departmental projects for internal and external stakeholders to establish standardized processes throughout the organization- Develop new department standard operating procedures to ensure state and federal compliance- Quarterly reporting to Executive Leadership on project outcomes, success analyses, control/compliance plans and return on investmentRelevant projects:- Texas Medicaid, CHIP, and STAR+PLUS plan Requests for Proposals for state contract applications

Houston, Texas, United States

- Manage daily operation and clinical processes of multi-specialty health center; overseeing 20 clinical and administrative staff as well as 5 physicians- Identify and implement process improvement initiatives to streamline patient flow, improve patient satisfaction and increase patient volume- Support opening of the new clinic through staffing, equipment installation, and compliance with Joint Commission and OSHA requirements

Houston, Texas Area

- Evaluate Delivery System Reform Incentive Payment (DSRIP) funded Chronic Disease Registry through EMR data and stakeholder interviews to enhance Community Health Worker (CHW) utilization- Initiate redesign efforts of current training methods to support the development of computational and set theory critical thinking of CHWs

Houston, Texas, United States

- Utilize Lean Six Sigma methodology to design enhancement project for a service module- Collect, manage, and analyze demographic and outcome data for module clients to inform the design and implementation of improvement strategies- Conduct quarterly stakeholder interviews, engagement, and training modules

Houston, Texas Area

- Led inter-agency project to identify best practices for behavioral health outcomes measurement under Medicare Access and CHIP Reauthorization Act (MACRA) to reduce government penalties and increase service reimbursements

Hhs West End

- Engaged participation from HISD schools in HHS’s 2015 See to Succeed program - Managed database to collect student demographics and insurance coverage information for over participating students - Prepared event materials for 12 on-site program dates

Columbus, Ohio Area

- Interfaced with local institutions to engage as event sponsors or donors - Supervised the collection of fundraising funds and materials for two annual events - Developed event logistics and materials with sponsors and participants for March of Dimes Night Run - Directed event attendance activities and documentation on event dates

Master’S Degree, Healthcare Management

Activities and Societies: The Board at UTSPH Public Relations Director (2016-2017)

Bachelor Of Science (Bs), Public Health Sociology, 3.4

Activities and Societies: Global Health Initiative Club Yoga Club Medical Anthropology Club