Ashley Boyer Email & Phone Number

Miami, Fl, Us

Seattle, Wa, Us

Seattle, Wa, Us

New York, Ny, Us

Hanover, Maryland, Us

▹ In my role with Allegis Global Solutions, I promoted the growth of and functioned as main POC for offshore recruitment operations, directly managing a multi-level internal team of 9 and 50 on/offshore resources for this award-winning provider of global talent acquisition and workforce solutions. Leadership & Impact Includes:▹ Managed account project management office for American Express, actively reporting results to and interfacing with c-suite executives. ▹ Oversaw the COVID-19 response team and compliance initiatives for all new hires. ▹ Administered account-wide up-skilling and training, advancing process adherence, and securement of shared business objectives. ▹ Led Global Client Disengagement Project Management, documentation, and offboarding in support of 300 resources across India, Japan, and North America. ▹ Drove administrative operations spanning India, Philippines, Canada, and the US, propelling functional excellence across compliance and administrative initiatives. ▹ Managed the largest remit for AGS/Amex administrative operations, including direct oversight of 50 resources out of a team of 120+.▹ Launched cross-cultural recruitment training programs within Gurgaon, India, Manila, Philippines, Toronto, Canada, New York, Phoenix, Arizona, Florida, and Michigan.

Hanover, Maryland, Us

▹ In this position I delivered capacity management for North American onshore and offshore recruitment administration and operations, directly supervising a team of 12 employees and indirectly leading 30 on/offshore resources. I left a lasting impact in the following areas:▹ Transformed enterprise offshore recruitment process for the United States, Canada, Philippines, and India, cutting costs and reinvesting in recruitment strategy and operations. ▹ Authored and maintained process and training manuals and account-wide change management log. ▹ Audited cross-functional staff performances, pinpointing growth opportunities to maximize client experiences. ▹ Conceptualized training curriculum to effectively onboard new personnel, emphasizing position-specific nuances.

Hanover, Maryland, Us

▹ Established SOPs and best practices, increasing data integrity and compliance with the Office of Federal Contract Compliance (OFCCP) within the American Express North American market. ▹ Coordinated on-site/virtual recruitment workshops and conducted training and on-boarding for recruited personnel within AE North American market.▹ Served in interim RAM capacity for AGS Recruitment Coordinators for all escalations. ▹ Superintended offshore contact center operations and functioned as POC for Recruitment Support America and Recruitment Support Canada inquiries.

Hanover, Maryland, Us

▹ Instituted improved process, workflow maps, and operational plans impacting internal recruitment functionalities, streamlining enterprise recruitment efforts. ▹ Assisted during critical system issues and swiftly resolved client escalations. ▹ Hosted account-wide bi-weekly Recruitment Coordinator call for a team of 13. ▹ Formulated organizational standards and policies for Recruitment Coordinators, including the development of training materials to onboard new hires nationwide.

Hapeville, Georgia, Us

▹ Meticulously analyzed and documented the business licensing process for the City of Hapeville, Georgia.▹ Developed online customer satisfaction survey, distributing to local businesses, and interviewing 50+ local establishments to garner feedback on experiences with the City of Hapeville programming. ▹ Conducted data analysis of findings, drafting an all-inclusive report, and presenting to City Council members.

Atlanta, Ga, Us

▹ Facilitated supplemental classes and seminars on Global Issues and American Government, covering varying topics.▹ Crafted and presented visionary lesson plans to engage diversified student populations and strengthen their understanding of multiplex course content, enabling them to achieve academic objectives.

Statesboro, Georgia, Us

▹ Examined international and domestic transcripts for transfer students and equated academic credit. ▹ Aided developmental research concerning transfer admissions policies and procedures. ▹ Represented university at highly attended admissions events to assist student recruitment and community engagement efforts.

Atlanta, Georgia, Us

▹ Researched and prepared briefings for Carter Center staff attending congressional meetings regarding Israel and Palestine. ▹ Produced reports on activities of the International Criminal Court, including topics like US counter-terrorism policies and the applicability of international standards and law, and defining the crime of aggression.▹ Monitored and wrote policy briefs on developments in North Africa/Middle East, including the persecution of Christians in Morocco, and capacity building within civil society advocating against discrimination based on sexual orientation in Africa.

▹ Audited American Recovery and Reinvestment Act funds dispersed within the 4th Congressional District. ▹ Supported research and drafting of international affairs resolutions, including the status of women in the Democratic Republic of Congo and discrimination of Afro-Colombians in Colombia.

Master Of Arts (M.A.), Political Science And Government

Bachelor Of Arts (B.A.), Political Science And Government

Certificate, Beginner Level Arabic