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• Organized and directed day-to-day operations and projects across HR Division, IT Division, and Communications Division• Conducted SWOT analysis as guiding tool for streamlining and modernizing work flows, policies, and processes• Supervised the distribution of external communications across various mediums ensuring information was accurate, timely, and transparent• Proactively communicated regularly with executive senior officials and Village Board on status of deliverables and… Show more • Organized and directed day-to-day operations and projects across HR Division, IT Division, and Communications Division• Conducted SWOT analysis as guiding tool for streamlining and modernizing work flows, policies, and processes• Supervised the distribution of external communications across various mediums ensuring information was accurate, timely, and transparent• Proactively communicated regularly with executive senior officials and Village Board on status of deliverables and budget• Provided advice and assistance to Department Directors on a variety of matters including, but not limited to interpretation of Village policies, budget process, and operational needs• Maintained the responsiveness of the Village Administrator's office; conducted meetings as needed• Represented the Village Administrator at meetings in the Administrator's absence, attended staff, committee and Village Board meetings as required, and made recommendations on subjects under discussion Show less

• Provided the Administration Department with a sense of direction and purpose, and balanced the big picture framework with day-to-day operations• Oversaw Communications, HR, and IT approach and projects on Village-wide basis• Developed and managed three departmental budgets (Executive, Administration, MIS $2M total), as well as capital budgets• Developed RFPs and RFQs; negotiated multitude of Village contracts with vendors for improved service delivery and cost-effective pricing;… Show more • Provided the Administration Department with a sense of direction and purpose, and balanced the big picture framework with day-to-day operations• Oversaw Communications, HR, and IT approach and projects on Village-wide basis• Developed and managed three departmental budgets (Executive, Administration, MIS $2M total), as well as capital budgets• Developed RFPs and RFQs; negotiated multitude of Village contracts with vendors for improved service delivery and cost-effective pricing; ensured contractual obligations were met and budget was adhered to• Developed and managed task orders including scope of work and cost proposals• Supervised the distribution of Village public communications including press releases, electronic channels, and social media• Served as primary claims coordinator and managed general liability claims and Workers' Compensation claims through Intergovernmental Risk Management Agency (IRMA)• Managed the acquisition, support, operation and maintenance of the Village’s technology, telecommunication and computer network systems• Provided insight and direction related to sensitive topics including personnel matters and labor negotiations across three collective bargaining agreements• Chairperson of the Executive Safety Committee• Chairperson of the Sustainability Committee• Liaison to the Algonquin/Lake in the Hills Chamber of Commerce• Served as alternate in Village Administrator’s absence for all official Village business Show less

• Served as the Village’s Public Information Officer/Spokesperson and assumed that role when operating under the Incident Command System (ICS)• Established public trust and support by working with media representatives, various community groups, and business community• Developed and disseminated external communications, including press releases and Nixle emergency alerts, as needed for specific initiatives, Village events, police incidents, and investigations• Oversaw content… Show more • Served as the Village’s Public Information Officer/Spokesperson and assumed that role when operating under the Incident Command System (ICS)• Established public trust and support by working with media representatives, various community groups, and business community• Developed and disseminated external communications, including press releases and Nixle emergency alerts, as needed for specific initiatives, Village events, police incidents, and investigations• Oversaw content, design, editing and publishing of a variety of print, electronic, and social media communications• Organized and presented community-based programs for all department special events including: National Night Out, Ridin’ Right with LITH PD, Safety Camp, and Trick-or-Treat at Safety Town, Women’s Safety Series, Teen Safety Series, and Civilian Response to Active Shooter Events (CRASE) training• Served as member of Recruitment Unit and helped develop and facilitate long-term recruitment strategy and DEI efforts• Served as accreditation supervisor for Illinois Law Enforcement Accreditation Program (ILEAP) and ensured the department was compliant with all standards, policies, and procedures• Member of the McHenry County PIO network, NE-IL PIO network, and National Information Officers Association (NIOA) Show less

• Wrote and produced Village external communications including: Hawthorn Woods Happenings print newsletter, weekly e-blasts, brochures, reports, press releases, photographs and signage• Redesigned weekly e-mail blasts to be mobile-friendly; average e-blast open rate of 37% (industry average = 22.8%)• Designed, produced and distributed informational welcome folder for new Hawthorn Woods residents• Planned and conducted special studies, reports and projects as assigned by the Chief… Show more • Wrote and produced Village external communications including: Hawthorn Woods Happenings print newsletter, weekly e-blasts, brochures, reports, press releases, photographs and signage• Redesigned weekly e-mail blasts to be mobile-friendly; average e-blast open rate of 37% (industry average = 22.8%)• Designed, produced and distributed informational welcome folder for new Hawthorn Woods residents• Planned and conducted special studies, reports and projects as assigned by the Chief Operating Officer• Provided project management and administrative support in various departments• Evaluated priority of assignments and projects to ensure follow up and completion through workload planning and scheduling• Assisted in the preparation of capital improvement programs• Responded to inquiries on policy and procedures from departments, other governmental agencies and the public• Researched laws and other regulatory requirements governing governmental operations• Maintained transparency by promptly responding to Freedom of Information Act requests• Researched and submitted applications for grant opportunities and prospective awards• Prepared administrative bulletins, agenda postings and various correspondence materials in compliance with Open Meetings Act regulations• Worked closely with Village administration to ensure constituent satisfaction Show less

• Provided project management and administrative support to the Chief Operating Officer• Assisted with constituent services at the front desk• Responded daily to telephone, email, and walk-in inquiries from Village residents• Researched and submitted applications for grant opportunities and prospective awards • Provided event coordination assistance for special events including: Winter Carnival, Village Farmer's Markets, Fall Family Fun Festival, and Annual Village… Show more • Provided project management and administrative support to the Chief Operating Officer• Assisted with constituent services at the front desk• Responded daily to telephone, email, and walk-in inquiries from Village residents• Researched and submitted applications for grant opportunities and prospective awards • Provided event coordination assistance for special events including: Winter Carnival, Village Farmer's Markets, Fall Family Fun Festival, and Annual Village Golf Outing• Supervised rentals for Village facilities and community outreach programs Show less

• Promoted YMCA membership and programs and provided members with exceptional customer service• Prepared membership records and issued Membership I.D. cards• Handled all enrollment and registration transactions in an efficient manner• Excelled within a service-oriented organization by communicating effectively with members regardless of age, gender, socio-economic background, and/or disability