Ashley Fernandez Email & Phone Number

New York, United States

New York, United States

Started to develop a project for the BJ's app consisting of a live map of all BJ's Wholesale stores with updated information on stock availability.•Learned daily routines and operations of managing one of the top three BJ's Wholesale stores in New York City under the guidance of an incredible mentor.•Gained exposure to diverse perspectives and practices by interacting with team members from various backgrounds.•Observing how managers utilize skills to ensure business success.•Assisted in various managerial tasks, including inventory management, customer service, and team coordination, contributing to overall store performance.

United States

Created content for social media channels (Facebook and Instagram).Grew social media following by over 75% organically.Developed engaging campaigns and ideas for KINKA, increasing follower interaction.Successfully increased brand engagement by 60% through targeted social media campaigns.

New York, Ny, United States

Answered multi-line phone systems and communicated with patients/insurance companies.Greeted and identified 40+ patients and visitors daily, obtaining additional patient information.Improved patient check-in process efficiency by 20%.Managed patient data management processes by utilizing electronic health records (EHR) systems to maintain accuracy and confidentiality, reducing data entry errors.

New York, New York

Resolved customer issues without manager involvement.Managed merchandise returns and assisted with ordering new merchandise based on client feedback.Trained sales associates in POS system and customer service practices.Created a clientele of returning customers and trusting relationships.Due to strong client relationships, the store met monthly sales goals most of the time.Increased sales by 25% through effective customer relationship management.

Greater New York City Area

Promoted to Sales Supervisor within six months.Trained 10+ Sales Associates on new collections and increasing foot traffic.Increased store sales by over 20% in 2017 through effective training and strategies.Successfully launched a customer loyalty program, increasing repeat business by 30%.

Greater New York City Area

Welcomed customers warmly, actively listening to understand requirements and preferences.Promoted and recommended merchandise, processed payments, and handled special orders.Contributed to a positive environment, enhancing the likelihood of repeat business.Achieved a 15% increase in sales by implementing tailored communication techniques with clients.

Bachelor Of Arts - Ba, Law And Society

Associate Of Science - As, Criminal Justice