I am currently an Auto Damage Appraiser for an independently run, family owned collision repair facility.Selected Contributions: Conduct damage assessments and develop appraisals on an array of vehicles; research and identify proper repair procedures for damaged vehicles. Partner with insurance companies on claims to ensure damages are consistent with facts of loss.  Establish clear channels of communication with customers to ensure awareness of claim and repair process. Assess and write total loss damage estimates for insurance partners, ensuring compliance with company policies and procedures across five direct repair programs.

I provided account management service for a promotional marketing agency where I demonstrated interpersonal and communication skills in ensuring exceptional customer service.Selected Contributions: Established clear channels of communication with clients to understand and meet or exceed requirements, needs, and wishes. Developed sales strategies and conducted robust negotiations to deliver on profitable accounts with an 85% success rate.  Consistently monitored accounts and proposed new products and services that generated revenue growth.

I was responsible for designing, developing, and implementing strategic marketing initiatives to promote brand awareness for a public research university.Selected Contributions: Spearheaded creative sessions to identify goals, develop and implement strategic plans, and monitor progress of efforts. Leveraged student demographics and key data to plan, develop, and implement strategic marketing initiatives while adhering to budget parameters. Planned and executed internal and external events, created social media posts, and produced online copywriting.

As a communications specialist, I was responsible for planning and implementing all marketing and communications for the university.Selected Contributions: Designed and developed compelling online and social media communications designed to promote brand visibility, awareness, and values of the university. Collaborated with communications team to propel company programs, initiatives, guiding principles, and mission. Researched, interviewed and produced articles for publication in VCU advancement literature and social media.