Ashley R. Elpers Email & Phone Number

Charlotte, North Carolina, United States

• Currently Managing, implementing and training the organization on a new change management process that enhances the deployment experience and removes road blocks for technical teams to deploy to production• Balances numerous tasks projects, competing priorities, complex situations, and tight deadlines in a fast-paced and ever-changing environment • Facilitates and assists with continuous process improvements with change, incident and problem management at AvidXchange• Manages the implementation of assigned ITIL processes across the organization, ensuring alignment and adherence to ITIL best practices, including onboarding of M&As • Ensures compliance with company policies, regulatory requirements, and industry standards for all policies owned by ITSM• Collaborates Cross-Functionally with an array of teams at all levels of individuals across the organization, including executive leadership • Achieved ITIL 4 Foundation Certification and continuing to explore other certifications

Charlotte, North Carolina

• Managed a team of 3 direct reports• Balanced numerous projects, competing priorities, complex situations, and tight deadlines in a fast-paced environment on a daily basis• Led, organized and managed customer Kickoff, Scoping and Project Status meetings using analytical and facilitation skills in a way that ensures optimal client experience• Leveraged problem solving and influenced skills to ensure project plans deliver on intent• Consulted customers on AvidXchange software by conducting training, troubleshooting issues, assisting with software configuration optimization, and answering how-to questions• Acted as an escalation point for customer concerns and issues for both personal projects and direct reports' projects• Mentored new and existing team members and provided guidance and constructive feedback on implementation project management best practices• Chosen to work with and be a liaison for various high profile clients and accounting system partners • Represented the Customer Onboarding department in a variety of cross-functional company initiatives, in addition to assisting in Customer Onboarding specific initiatives• Supported and promoted key operational metrics and business goals throughout the Customer Onboarding department

Charlotte, North Carolina

• Managed projects in a complex dynamic environment, with the ability to pivot effectively based on the changing requirements clients• Ensured projects were being documented appropriately to mitigate risk and to be delivered on time• Prioritized and juggled numerous tasks in a fast-paced environment, handling numerous projects simultaneously• Leveraged problem solving and influenced skills to ensure project plans deliver on intent• Organized and managed projects in a way that ensures optimal client experience• Balanced competing priorities, complex situations, and tight deadlines on a daily basis• Forecasted project dates and revenue, as well as detailed risk analysis

Charlotte, Nc / Saint Louis, Mo / Walnut Creek, Ca

• Communicated with customers to identify purchasing needs and directed them to appropriate department, in addition to recommending additional products or cost-effective alternatives to enhance service and satisfaction• Executed planograms and visual design projects implemented by corporate as requested • Trained new employees to perform daily sales floor maintenance, uphold company policies and sustain customer satisfaction • Managed register by assisting customers with purchases, exchanges, returns, phone transfers, warehouse orders, shipping orders, item holding and in-store customer pickups• Demonstrated proficiency & in-depth knowledge of products offered• Provided excellent customer service by building partnerships with management, co-workers and customers• Maintained, organized and cleaned store displays to enhance product visibility and overall cleanliness

Greater St. Louis Area

• Launched and managed Marketing Saturation Campaign, which reaches over 4,500 Financial Advisors across an array of firms and markets and assists recruiting efforts on a monthly basis • Traveled nationally to conduct FA interviews, video & photo shoots, in addition to participating in industry events• Collaborated continuously with an array of departments to create new processes and projects around increasing FA interaction and decreasing FA attrition within FiNet; personally increased marketing interactions by 100%• Supervised production of triannual newsletter including choosing profiles, managing the editing process, assisting in interview procedure, conducting photo and video shoots, and delivery of end result, both internally and externally• Managed logistics for new Recruiting in a Box event, that was replicated across all regions for our business owners• Worked diligently with external PR agency to identify and develop media releases and opportunities for new and existing advisors and practices at FiNet, as well as for FiNet senior leaders• Created and managed FiNet’s Recruiting Content Shared Drive that internal and external recruiters utilize for marketing and recruiting purposes • Planned, coordinated, implemented and edited monthly owner video shoots to generated FiNet owner videos to use at meetings, forums and conferences throughout the year • Managed administration side of FiNet Forum App to ensure all conference information was continuously up-to-date and no technical issues occurred during our biannual FiNet Forum• Developed business owner and vendor relationships by building personal connection through face-to-face meetings and visits, phone calls, email communication and providing excellent customer service • Assisted in the Social Media Program moving from pilot to program within the FiNet business channel

Walnut Creek, Ca

• Increased the Monterey Bay Business Hall of Fame revenue by 17%, 10% over budget • Acted as event lead on one of the organization’s largest single events, Golf Classic, grossing more than $200,000 in revenue annually• Led and managed committees consisting of C-Level executives to drive event attendance, participation, sales and success of events• Developed event budgets and calculated revenue, expenses and profit margins on a regular basis• Managed event marketing campaigns including, online and print advertising, email, direct mail, telemarketing and social media • Created and updated events and development content for website and social media • Conducted BEO and contract negotiations with third party vendors for events and programs• Supervised and trained office interns while communicating on a managerial level• Handled volunteer management including, recruiting, training, managing and motivating volunteers to accomplish their goals• Raised awareness of the Junior Achievement brand and mission through face-to-face networking, customized marketing campaigns and special events

San Francisco Bay Area

• Maintained centralized Firm calendar of over 300 annual events, including national and international conferences, seminars, breakfast briefings, sponsorships and webinars• Generated registration pages for approximately 15 events monthly from Microsoft SharePoint forms using various LexisNexis and Tikit software programs• Produced training materials and trained coworkers on various tasks and computer programs while communicating on a managerial level when needed• Created and maintained ROI tracking for all national and international events • Organized and documented CLE and PHR certification for client events and webinars • Coordinated and provided exceptional technical support for a portion of the Firm’s national webinars through Adobe Connect and InterCall • Submitted proper documentation to obtain PHR/SPHR certification for all required events through the HR Certification Institute website• Sourced and attained promotional items, marketing collateral and giveaways for various events nationwide• Developed and managed tracking system for the firm’s promotional displays for tradeshows, sponsorships and events• Updated events calendar on Firm's Intranet daily

San Francisco Bay Area

• Conducted research on high-profile donors through Raiser’s Edge reports, paper files and the Internet• Created new events and constituents in Raiser’s Edge, in addition to updating existing ones• Wrote, compiled and updated materials for Carnivale gala • Developed, planned and implemented a coat check system for the Carnivale gala approximately 60% under budget• Demonstrated exemplary organizational and multitasking skills while completing an array of tasks • Gathered and revised acknowledgement letters for Carnivale ticket buyers, auction winners and sponsors

Evansville, Indiana Area

• Collaborated with development team to reach first time fundraising goal of $1 million at the 35th annual Easter Seals Telethon• Planned and implemented various events from start to finish, both solely and as a team• Partnered with team members, board members and sponsors throughout all phases of strategic planning, coordination and execution of major events to ensure superior service while cultivating relationships• Increased Cool Car, Cold Cash Car Raffle proceeds by 35%, 10% over budget• Increased school participation in tri-state area and raised Hop-N-Ing disabilities awareness program profits by 10%• Utilized sales and cold calling skills to acquire new sponsors, while maintaining current corporate sponsors• Produced copy and layout design for newsletters, press releases, PSAs, annual reports, client success stories and an array of other marketing materials

Evansville, Indiana Area

• Created, edited and released all media relations, such as press releases, scripts and marketing materials• Monitored and updated the HR Solutions' website and social networking sites • Served as liaison between HR Solutions and technical designers for website and social networking sites• Established and maintained media contacts• Produced materials weekly for in-house and community events, workshops, presentations and client meetings• Conducted new hire process, including presentation, processing paperwork, preforming drug screens and running background checks• Organized reports for weekly staff meetings

Lafayette, Indiana Area

• Performed routine clerical tasks required in the collection, control, review, processing, and reporting of personnel and payroll data for more than 1800 employees of the Local Census Office of Lafayette• Carried out employee selection and hiring functions, including processing personnel actions• Maintained personnel files and administrative records• Assisted in the processing of accident forms, travel vouchers, and time and attendance records

Greater Los Angeles Area

• Created and compiled copy for the Chamber’s new Web site• Wrote and edited articles within the Chamber's bi-monthly magazine• Creatively marketed the organization through social and traditional media• Assisted with planning and implementing public events and professional networking mixers

Evansville, Indiana Area

• Trained new employees while communicating on a managerial level• Constantly focused on excellent costumer service through an array of communication techniques• Continually provided creative suggestions on ways to improve the dietary department• Managed money through completing transactions and cash deposits

Bachelor Of Arts In Communications, Concentration: Public Relations & Rhetorical Advocacy

Activities and Societies: American Advertising Federation, Lambda Pi Eta, Public Relations Student Society of America, Gamma Phi Beta.

Academic Honors