- Provide customer care to key stakeholders (brands, regions and markets) to upload POSM allocations and market orders into system- Capture POSM Distributor Inventory- Foster relationships with brand teams throughout POSM ordering process- Work with key stakeholders to identify POSM remaining allocations to be ordered

• Assisted CEO and the Head of HR• Ran personal errands for the Founder and CEO• Reconciled charges on company credit card• Answered / transferred calls and greet and announced visitors• Arranged car service pick-up and or drop-off for Executives and high profile clients• Prepared conference rooms and set up conference calls• Organized office and kitchen area • Ordered and restocked office supplies• Managed scheduling of the different conference rooms• Promoted to Customer Service Coordinator• Managed B2C customer service by handling and resolving escalated customer complaints, or special orders via mail or phone• Assisted customers via phone/email with general inquiries and order updates• Entered and process orders for fulfillment• Reviewed and confirmed invoices from vendors to accounting for payment• Posted shipment confirmations which includes invoicing and posting• Assisted customers with furniture damages• Worked closely with Logistics Department to ensure timely order fulfillment and post-sales follow up with customers• Created POs and send out to vendors• Liaison for dropship orders from vendors to B2C customers• Responsible for training and development of newly hired receptionist

• Handled social media• Posted new fashion trends on magazine's social networks• Promoted upcoming issue on magazine's social networks• Worked closely with Fashion Editor