Ashley Malone Email & Phone Number

Boston, Ma, Us

Mansfield, Massachusetts, United States

•Collects and enters orders for new or additional products or services•Identify and assess customers’ needs to achieve satisfaction•Build sustainable relationships and trust with customer accounts through open and interactive communication•Provide accurate, valid and complete information by using the right methods/tools•Handle customer complaints, provide appropriate solutions and alternatives within the time limits while following up to ensure resolution•Responsible for assisting Sales Reps in the conversion of MRO products to help expand the client base

Derry, New Hampshire, United States

•Supported company operations by tracking inventory, sourcing products and satisfying the customers needs. •Answered customer calls or emails and directed them to the appropriate personnel.•Responsible for daily bookkeeping including posting transactions, processing invoices and executing credit card or check payments via Quickbooks.•Evaluated suppliers by comparing prices and availability to be able to place new purchase orders daily.•Received and fulfilled all requests for customers orders and gained trust throughout keeping relationships.

• Communicate effectively with internal and external customers regarding availability of event space.• Secure space for approximately 50-100 events per semester utilizing 25Live online reservation system.

• Organized and executed events with up to 200 people per week, including contracts management, marketing, leading site tours, and maintaining accurate paperwork to streamline operations.• Answered questions and shared information during check-in and check-out process to provide exceptional service.• Collaborated with Program Manager to schedule activities, transportation, and logistics to ensure a positive experience.• Oversaw room maintenance and fulfilled housekeeping duties to uphold University standards for cleanliness.

• Created a sense of community by developing positive messaging and media content in the lobby and overall building.• Advised students on special events and programs designed to support mission and foster engagement.• Assisted 350 students at the front desk by welcoming, directing, and registering guests to ensure effective operations.• Addressed students’ concerns and challenges by developing problem-solving strategies and solutions.

Cambridge, Massachusetts

• Provided personalized service by establishing close relationships with frequent customers at a boutique hotel.• Trained and supervised two new employees on guest services and effective operational procedures.• Addressed challenges professionally and in a clam manner to ensure guest satisfaction.• Entrusted with confidential credit card and customer information by operating a secure check-in system.• Partnered with groups to execute special events and used attention to detail when accommodating high profile guests.

Lexington, Massachusetts

• Applied organization and time management skills to plan and facilitate events for up to 5,000 people.• Served samples to 200+ customers, resulting in an increase in purchases and overall revenue.• Utilized Photoshop, InDesign, Illustrator, and Lightroom to create and edit marketing materials.• Promoted events on Instagram, Facebook and Twitter to raise awareness and increase attendance.

Bachelor Of Science - Bs, Hospitality

Activities and Societies: Eta Sigma DeltaConcentration: Event and Convention Management Minor: Sports and Special Events Management

Education record

Activities and Societies: Field Hockey, Softball, Culinary Teachers Assistant Aide