•Lead a team of Business Analysts responsible for optimizing HouseCalls operations through collaborative project consulting and process improvements, driving organizational success, and fostering a culture of continuous learning and career development.•Collaborated with teams across the enterprise by leveraging current member touchpoints to schedule their annual HouseCalls visit, reducing member abrasion by eliminating additional outreach to schedule their HouseCalls visit.•Partner closely with Clinical Operations to ideate and deliver against HouseCalls Virtual Visit strategy with an emphasis on improving Clinician and Member Experience.•Utilized NPS Survey feedback to improve the virtual visit appointment reminder by adding the clinician's picture and biography allowing members to know who will be conducting their visit. •Established Annual Flu Vaccine pilot program with an accelerated timeline allowing UHC members to receive their annual flu vaccine in their home post HouseCalls visit.•Mentored Emerging Leaders participating in the Emerging Leaders program as a Cohort lead and mentored call center team members, providing coaching and guidance aiding in the advancement of their careers.•Open and transparent communication style has been instrumental in fostering strong relationships within my current team, HouseCalls, and across Home & Community.

•Worked directly with client and account management teams to expand the HouseCalls program in the US Virgin Islands.•Effectively lead HouseCalls Year End Readiness by collaborating across operations and technology partners to ensure the business and systems were prepared for the new cycle year.

• Provide consulting to all levels of leadership within Optum Payment Integrity in order to drive change and successfully complete improvement projects through the use of appropriate Lean and Six Sigma methodologies• Conduct in-depth analyses through data collection to generate key insights and innovative solutions for a variety of project initiatives

• Ensured re-engineering objectives, goals, and metrics were established for offshore Transactions team resulting in a 10% operational efficiency within the Subrogation department• Primary Business Subject Matter Expert on 20+ projects including integrating a letter tool into the Subrogation case management system resulting which reduced the number of letters from over 350 to 260 and reduced manual editing of the letter by 95%• Utilized the Voice of the Customer survey to identify improvements to the Subrogation Attorney Referral Portal which improved the information we received and increased usage by ~5%• Identified process improvements within the Transactions team resulting in 40% reduction of overall end to end turnaround time• Acted as an advisor between the development and business teams providing end user requirements for a large Property Casualty Database implementation with an anticipated benefit of increased savings and recoveries for UHC and Commercial clients• Through project analysis identified process improvements and automation opportunities to reduce overall returned mail volume resulting in $50K in yearly savings

•Managed global team of 100+, demonstrating proficiency in coaching, mentoring, and leading efforts to drive value, as well as cultivating individuals into leaders.•Ensured re-engineering objectives, goals, and metrics were established for the Global transactions team, resulting in a 10% increase in operational efficiency.•Implemented an operations dashboard to monitor metrics, volumes, turnaround time, and employee performance metrics.

Investigated, resolved, and recovered 1.45M+ annually for health plans, commercial, and government clients.

Assist with patient care, treatment, and manage soldiers' medical readiness and supplies, and track soldiers' continuing education hours to maintain national licensure.