Within my role as an Account Manager at Angi, I am responsible to call on more than 100 small business owners and tradesman daily across the country, consulting and advising them on Angi's professional services, leads, and online directory. As well as, manage my sales pipeline of former, current, and new accounts. I prospect and gain new business through networking on social media, licensing boards, and contractor affiliate groups. Throughout the past 6 months, I have been able to polish my account management, objective handling, and sales strategy skillset by teaching myself and others through monthly virtual forums. Thus far, my biggest take-away from this role has been teaching myself to become comfortable with being uncomfortable.

•Provided each guest with a world class experience by relationship building, sharing technical product education, and speaking authentically about company culture, community, and services. •Facilitated staff meetings on guest experience training, sales goals, and feedback coaching.•Coordinated events with fitness community partners to raise money for neighboring non-profit, I Grow Chicago. •Supported ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance.•Managed daily operations of sales floor including the schedule, goals, and store updates, multitasking but prioritizing guest and team member experience.

·Provide reliable and prompt customer service to client volunteers via phone, email, and face-to-face·Frequently coordinated with physicians and nurses to develop content for profited educational products for my two clients (The National Association of Orthopaedic Nurses and The American Association of Occupational Health Nurses).·Assisted in the creation and management of associations’ annual budgets.·Oversaw and trained operation associates to ensure quality and responsive customer service was available to members 24/7.

-Planned and implemented a pre-diabetic patient outreach program preventing more than 250 patients from developing type II diabetes -Reviewed verification of quality metric data for ACO patients using Excel and advanced healthcare databases called Epic, Availity, and Milliman -Built and maintained detailed spreadsheets to identify and measure gaps of care among thousands of patients attributed to many different physicians -Expanded my computer literacy using MS Word, Excel, Access, and Outlook

Organized more than 500 physician appointments, ensuring they had the appropriate credentials to work in the state and hospitalCompiled new appointments and re-appointments manually, then transferred them into a credentialing database called Cactus

Provided care and responsibility for the children’s basic needs and desires Transported the children to varying locations so they could be on time to extracurricular activities Provided the children with healthy meals, resulting in a gain in cooking knowledge and experienceDesigned small schedules for the children to avoid unorganized days

Operated the cash registers to efficiently check out customers and create a smooth shopping experience.Greeted and provided service to customers to ensure they felt welcomed and comfortable entering the store.Maintained a clean and presentable storefront to maximize appearance and atmosphere for customers.