Client Services Representative, Administrative Assistant, Receptionist
Customer Service Representative: cultivated and maintained client relationships, explained products and procedures, answered questions about products and services, relayed status and results of specimen, understood and abided by HIPAA guidelines, scheduled and tracked specimen pickups and deliveries, and primarily satisfactorily troubleshooting all aspects of any problem from beginning to end.Administrative Assistant: assisted with human resource related duties including keeping up to date with HIPAA regulations, created new system of tracking data for speimen reports, formatted new display of reporting specimen and client data, created standard quality assurance procedures, created and headed Culture Commitee, tracked and reported expenses for executives using Concur, assisted with sales, planned meetings, lunches and agendas, scanned, faxed, reported, and filed patient reports, created presentations and profiles, mail duties, and other general office related duties.Reception: first point of contact for guests, scheduled appointments, meetings and choreographed agendas, readied and maintained office in accordance with HIPAA regulations, general cleaning and maintenence of reception area and conference rooms