Responsible for coordinating office events by leading the Culture Committee, tracking expenses and creating expense reports for executives, first point of contact for guests, scheduling appointments and coordinating schedules of conference rooms, ordering supplies, organizing, displaying and maintaining office information, presentation of employee HR information through Benefits Corner, creating and distributing company-wide informative emails, point of contact for various inquiries, mail duties, on-boarding processes for new hires and general office maintenance.

Customer Service Representative: cultivated and maintained client relationships, explained products and procedures, answered questions about products and services, relayed status and results of specimen, understood and abided by HIPAA guidelines, scheduled and tracked specimen pickups and deliveries, and primarily satisfactorily troubleshooting all aspects of any problem from beginning to end.Administrative Assistant: assisted with human resource related duties including keeping up to date with HIPAA regulations, created new system of tracking data for speimen reports, formatted new display of reporting specimen and client data, created standard quality assurance procedures, created and headed Culture Commitee, tracked and reported expenses for executives using Concur, assisted with sales, planned meetings, lunches and agendas, scanned, faxed, reported, and filed patient reports, created presentations and profiles, mail duties, and other general office related duties.Reception: first point of contact for guests, scheduled appointments, meetings and choreographed agendas, readied and maintained office in accordance with HIPAA regulations, general cleaning and maintenence of reception area and conference rooms

Managed a staff of 20 plus servers, principal human resource contact, responsible for recruiting, on-boarding and training new hires, created training program, updated, organized and digitized relevant restaurant documents, created filing system to standardize and preserve important employee documentation, coordinated bi-monthly payroll, enforced and regulated health code procedures, generated daily reports on sales, managed books, created reports on sales and revenue generated, planned, marketed and coordinated neighborhood and regional events, created customer retention research procedures, catalogued reviews and enforced progression using criticism of customers, constantly researched and kept up to date with trends in the hospitality industry and created effective marketing schemes through different platforms to reach new customers and retain current clientele.

As a server, I was responsible for the care of customers. I also worked with team members to build a cohesive working environment. I handled customer transactions and monetary exchange. Learning new specials daily as well as being able to up sell these items was a big part of daily success.By displaying exceptional leadership, organizational, sales and, customer service and satisfaction skills, I was quickly promoted to lead server and offered a management position.As a lead server, I was responsible for the performance of the staff on duty. I worked to provide and maintain a positive work environment, dictated and checked daily side work, and acted as the first point of contact for disputes and customer support.

to organize, invoice, request, receive and send out media