Ashley Gainey Email & Phone Number

Liverpool, England, United Kingdom

• Providing technological support to Torus employees over the phone, by email and in person at four different sites (Liverpool, St Helens, Stonebridge and Warrington) on rotation.
• Using technologies and architecture such as Microsoft Office 365, Azure/Entra and Exchange, Active Directory, Citrix Director and PaperCut/Toshiba e-Follow to provide users with the best customer service possible.
• Scheduled On-Call Work - Raise business critical issues with third-party suppliers when the telephony network goes offline.
• Achieved a GEMs Award for going above and beyond my job in my first three months with the company.

Liverpool, England, United Kingdom

• Used HaloITSM to provide support to AHK employees. Triaged and replied within the First Response SLA time of 15 minutes.
• Worked with software and architecture such as Active Directory, Google Workspace/Google Admin, ShoreTel Connect, PXE Boot Image, PaperCut, N-Central, OKTA and Citrix Cloud that kept the business operational.
• Created Capital Expenditures (for manager's approval) based on the user's and business needs.
• Was Lead technician for New Starters (sourced and set up equipment. Also, created the business/AD accounts).
• Scheduled On-Call work - raised issues with the relevant teams (Application Support, Data Services and Infrastructure) when they came in. Restarted business-critical services when they went offline.

Liverpool, United Kingdom

• Software Developer full time and a Tester for six months on a rotation period.
• Coded on different projects, learned Java to understand the main software that they have developed and Vue.js for a new project.
• This was a Level 6 Degree Apprenticeship opportunity; once a week, I studied BSc (Hons) in Digital & Technology Solutions at Liverpool John Moores University.

Liverpool, United Kingdom

• Voluntary work at a Lego® Based Therapy Non-Profitable organisation called ASC Inclusion.
• Focused on the media, controlling some of the important platforms:
• Posting to Facebook & Instagram
• Creating and sending out the Newsletters,
• Project managing fundraisers where I would create posters and digital media for the events.

Liverpool

• On Thursdays, I had a day out from College to work with Clarity Creation.
• I worked with them to create apps and websites (via WordPress) for schools across the North West.
• I have gone through the process of uploading the apps to the Apple App Store and the Google Play Store.

Bsc (Hons) In Digital & Technology Solutions, Computer Software Engineering, 1St Class

• Studied at Liverpool John Moores University on the course of BSc (Hons) in Digital & Technology Solutions majoring in Software.

High School, Creative Media (Cm), Computer Science (Cs), Core Maths (M), 164 Ucas Points [(D*D) - Creative Media, (A*) - Epq, (C) - Cs, (C) - Maths]

Activities and Societies: • Global Social Leaders - creating projects to change the community. • First Aid - Level 3 Paediatric First Aid..

B, Computer Science, 8 A* - G Gcse/6 A* - C Gcse

Activities and Societies: Charity Fundraising (Sports Relief 2012, Children in Need 2014). Work Experience for two weeks in IT Service.