Ashley Gipson Email & Phone Number

Houston, Tx

•Explain employee compensation, benefits, schedules, working conditions and promotion opportunities.•Conduct background checks on candidates by obtaining information from previous employers and references.•Capture key feedback from employees during exit interviews.•Address and resolve general payroll-related inquires.•Support human resources staff with new hire orientations and monthly departmental meetings.•Gather personnel records from all employees from each department.•Complete employee employment verification's and unemployment paperwork in a timely manner.•Coordinate and conduct new hire pre-interviews.

Houston, Texas Area

Created expense reports, budgets and filing systems.Greeted visitors entering the office, determined the nature and purpose of the visit and directed them to the appropriate destination.Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.Supported the Human Resources department in the annual employee review process to manage employee performance.Distributed company-wide announcements, book conference rooms and coordinate catering for staff.Located and attached appropriate files to incoming correspondence requiring replies.Maintained executive committee Meeting minutes for board meetings.Planned / coordinated dinners, receptions, etc. for customers and / or group project celebrations and other events.Maintained schedules for two or more executives in a confidential manner.Maintained office supply inventory by checking stock to determine inventory level; anticipated needed supplies; evaluated new office products; placed and expedited orders for supplies and verified receipt of supplies.Responded to all escalated gust and reviews for General Manager Sorted and delivered mail for all departments.

Houston, Texas Area

•Familiar with Delphi•Coordinated all in-house meetings.•Created Banquet Event orders for (4) Conference Service Managers.•Reviewed and clarified all client contracts.•Helped service client events•Answered and managed incoming and outgoing calls while recording accurate messages.•Maintained a clean reception area.•Assisted with event planning, including associated travel and logistical arrangements.•Created Group resumes for client review.•Processed client rebate reconciliation, reporting and check requests.

Houston, Texas Area

•General knowledge of the city where hotel is located and its attractions.•Extensive knowledge of the hotel, its services and facilities,•Worked with multi line switchboard.•Checked guest in/ out in a timely manner.•Provided excellent customer service skills to every guest.•Enrolled guest into our loyalty program and maintained monthly quota.•Knowledge of Opera systems.•Capable of standing for (8) hour shift.•Reported all issues to shift manager accurately.•Maintained $2000 bank daily.•Great communication skills, both verbal and written.

Houston, Texas Area

•Effectively managed a high-volume of inbound and outbound customer calls.•Addressed and resolved customer product complaints empathetically and professionally.•Gathered and verified all required customer information for tracking purposes.•Defused volatile customer situations calmly and courteously.•Mastery of customer service systems and databases.•Referred unresolved customer grievances to designated departments for further investigation.•Exceeded service and quality standards every review period.•Maintained daily and monthly sales goals.

Victoria, Tx

•Supervised and assisted in daily warehouse and shipping areas such as filing and shipping and satisfying internal shipping requirements.•Established and adjusted work procedures to meet warehouse demands as dictated by production flow.•Measured and reported the effectiveness of the department activities.•Interpreted company policies to employees and enforced safety regulations.•Developed and maintained departmental work instructions for all tasks.•Prepared daily schedules for all shift employees.•Coordinated with Purchasing/receiving to expedite customer shipments•Loaded products onto pallets for delivery.•Loaded and unloaded pieces into boxes for shipment.•Maximized sales by shipping on time and accurately.•Was able to stand for a (12) hour shift.•Tracked time spent on assignments each day for productivity reporting.•Followed OSHA requirements.