 Led and mentored technical managers overseeing DevOps, SRE, DevX, Cloud Infrastructure, End User Compute, and Service Desk departments, reporting directly to the SVP of IT. Orchestrated the successful greenfield build of Azure tenant, employing Infrastructure as Code (IaC) principles to ensure a streamlined and scalable deployment. Championed cross-functional collaboration to design, implement, and sustain a secure SOC2-compliant environment, ensuring the highest standards of data security and regulatory adherence.

 Led the IT and Cyber Security organization, overseeing Software Development, Help Desk, Desktop Services, IT Security, and local branch operations, with direct reporting to the CFO. Crafted the inaugural IT security strategy, comprising comprehensive strategic and tactical roadmaps, to fortify the organization's digital defenses and safeguard critical assets. Formulated and implemented pivotal policies and procedures, including Incident Response Plan (IRP) and Change Management, contributing to enhanced organizational efficiency and cybersecurity resilience.  Successfully executed the complete deployment of ERP (Oracle NetSuite), IT Service Management (ServiceNow), and HR Information System (Rippling) within the first year, optimizing business processes and enabling seamless operations.

 Guided, coached, and mentored a geographically dispersed team of network and datacenter engineers and architects spanning 4 time zones, including India. Accountable for providing 24x7 support for network infrastructure and data centers, housing SaaS solutions catering to automotive dealers and manufacturers. Implemented cost-saving initiatives and reduced IT spending by $2 million annually, while maintaining or enhancing service levels.

 Oversaw and coordinated a multifaceted IT department, unifying server, data center, network, database, and telecommunications teams to optimize operational efficiency and service delivery. Enforced and improved compliance with IT General Controls (ITGCs), resulting in the company's relisting on the stock exchange. Established and enforced Service Level Agreements (SLAs) for infrastructure and operations, consistently maintaining compliance with meticulously defined performance metrics. Realized a cost savings exceeding $250,000 within the first year by optimizing hardware and software licensing expenditures.

 Spearheaded a 3-department Solution Delivery organization (PMO, DevOps, and Cloud/Systems Engineering) reporting directly to the COO of the account. Played a pivotal role in the strategic planning and technical project management of a successful migration, transitioning legacy environments to a hybrid cloud infrastructure spanning on-premises virtual machines, AWS, and Azure platforms. Achieved an exceptional reduction of over 95% in server build times by implementing efficient DevOps automation strategies, enhancing workflow speed and overall operational efficiency.

 Managed Windows and Linux Engineers (remote) responsible for build and consolidation of servers. Redesigned build process to include tollgates to ensure solutions delivered with security, resilience, and operational requirements. 50% reduction in ticket resolution time with improved documentation, training, and workflows.

 Managed 16 Middleware Administrators (remote) responsible for support of 1000+ WebSphere, Oracle Application Server, and JBoss instances. Led training and enforced standard operating procedures to improve coverage and support of products.

 Harnessing my passion for data analysis and mentorship, I cultivated a high-performing team of business analysts entrusted with ensuring precision and comprehensive reporting of Service Level Agreements (SLAs). Spearheaded problem management for account, where I delivered executive presentations outlining service level improvement plans, root cause analysis and corrective actions.

• Managed 4 Linux and VMware Engineers (onsite and offshore).• Responsible for architecture and build of disaster recovery environment for payment card infrastructure. • Improved disaster recovery posture implementing cost efficient architecture.• Led system hardening and documentation for NIST, PCI and corporate security compliance.

 Managed IT Department of AIX/Linux Server, Storage, Backup, and Middleware Administrators. Saved $250,000 annually driving consolidation of 10 storage devices into one enterprise SAN. Infrastructure architect for design and build-out of PeopleSoft ERP implementation. Accountable for safeguarding IT infrastructure to meet federal and state requirements, including Information Resources Act (TAC) and PUB1075.