• Oversee operations at Colorado’s highest-grossing Starbucks location, surpassing $4 million in yearly sales.• Utilize analytical skills to forecast demand trends and optimize inventory levels to meet customer demand.• Train and mentor baristas to uphold Starbucks’ high standards and foster an ongoing improvement in team skills.• Address and resolve complex customer issues, while consistently maintaining a high standard of customer service.• Successfully manage fast-paced environments by efficiently delegating tasks and adapting to changing priorities.

• Effectively collaborate with team members to streamline operations and deliver high-quality service.• Maintain clear and open communication with team members, ensuring everyone is aligned on goals and tasks.• Skillfully craft a wide variety of beverages, meticulously following recipes to deliver high-quality drinks.• Thrive in a fast-paced team environment, collaborating with fellow baristas and exhibiting a calm demeanor during high-pressure situations.

• Develop digital marketing strategies, contributing to an increase in membership throughout the school year.• Create email marketing campaigns through Mailchimp, leveraging its features to enhance campaign performance.• Implement A/B testing to optimize email marketing campaigns, driving higher open and click-through rates.• Demonstrate proficiency in managing and prioritizing numerous projects concurrently, while consistently completing tasks within designated timelines.

• Develop strong social media marketing skills by creating a successful online retail store with 15,000+ followers.• Manage daily operations, including inventory management, order fulfillment, and customer service, ensuring seamless operations and exceptional customer satisfaction.• Utilize social media analytics tools to track key performance indicators (KPIs), analyze campaign effectiveness, and provide data driven insights for continuous improvement.• Implement effective SEO strategies to enhance online visibility and drive organic traffic to the store.• Oversee all aspects of content creation, including product descriptions and social media content, ensuring consistent brand messaging and engaging storytelling.