• Attracted, hired, retained, and trained exceptional team members. Provided leadership, accountability, and coaching for staff performance and fostered a positive and productive team environment. Responsible for all onsite staff training and compliance, including Fair Housing, safety, and company policies.• Advised on all community aspects, including market data, physical condition, policies, procedures, and onsite emergencies. Responsible for vendor management, risk management, and contract administration matters. Proactively planned and executed two annual Turnover processes, including ensuring all team members and vendors had clear goals and expectations to meet all deadlines.• Manage all financial aspects of the property, such as preparing annual and capital budgets, managing property expenditures, variance requests, invoice entry, payroll, inventory, collection policies, enhancing NOI, forecasting, meeting revenue targets, and month-end processes. Proactively sought out ways to add revenue and reduce expenses to enhance NOI.• Implemented and maintained brand integrity, reputation management, resident events, work order management, turnover, hiring, and developing staff with a customer experience mindset. Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity. Responsible for ensuring that all onsite staff are clear on sales and revenue goals and that they are constantly working to achieve them.• Recipient of the 2021 Scion Summit Innovation Award.

• Led and coached the local team of three properties in sales and marketing. Provided employee training locally and throughout the entire regional portfolio virtually (anywhere from 8-25 teams at a time). Traveled approximately 50% of the time to provide in-person sales, marketing, and operational support. Maintained partnerships with the university athletic department for marketing and promotional events.• Managed customer sales interactions, both personally and through directing team members in alignment with company standards. Performed weekly market surveys. Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.• Provided expert direction on sales and revenue goals. Identify and recommend local marketing opportunities, appropriate marketing messages, and material to drive traffic to the property.

Positions included Community Assistant, Resident Director, Accounts Manager, Marketing Manager, Assistant General Manager, and Customer Experience Sales Manager.