-Managed start to finish customer experience from filtering potential clients, onboarding, and project management to completion -Responsible for all client billing, drafting proposals and contracts-In charge of overseeing quality control and progress of 30+ projects in a calendar year-Point of contact to clients- in charge of all client orders and keeping the client up-to-date on progress-Handled all scheduling of client meetings and managed principal designer/owners… Show more -Managed start to finish customer experience from filtering potential clients, onboarding, and project management to completion -Responsible for all client billing, drafting proposals and contracts-In charge of overseeing quality control and progress of 30+ projects in a calendar year-Point of contact to clients- in charge of all client orders and keeping the client up-to-date on progress-Handled all scheduling of client meetings and managed principal designer/owners schedule-Right-hand to principal designer/owner-Helped to aid design team with notes/measurements and any specifications needed to execute a design plan-Managed entire social media marketing for the company and grew audience by 166% Show less

-Handled start to finish sales process of renewals for an over $3 million dollar territory within our Elite Enterprise market of Division 1, Pro and Olympic teams/accounts-Owned overall relationship with clients, which included: Increasing adoption, ensuring retention, and satisfaction-Established a trusted/strategic advisor relationship with clients and drove continued value of Hudl products and services-Developed, prepared, and nurtured customers for advocacy-Worked with… Show more -Handled start to finish sales process of renewals for an over $3 million dollar territory within our Elite Enterprise market of Division 1, Pro and Olympic teams/accounts-Owned overall relationship with clients, which included: Increasing adoption, ensuring retention, and satisfaction-Established a trusted/strategic advisor relationship with clients and drove continued value of Hudl products and services-Developed, prepared, and nurtured customers for advocacy-Worked with clients to establish critical goals, or other key performance indicators and aided clients in achieving their goals- Paved the way to create the internal best process of managing multiple enterprise accounts-Conducted on-going account meetings to communicate best practices, developed plans for expanded usage, provided use case examples for leveraging key product functionality and communicated new product releases to clients-Identified and developed upsell opportunities-Proactively monitored and reported on customer usage and success to internal teams-Advocated customer needs/issues cross-departmentally-Managed account escalations-Created and delivered reports to highlight clients’ strategic successes and provided ongoing recommendations for further optimization Show less

- Maintained a positive record in client retention, and happiness.- Responsible for the sale of student and class management software and services geared primarily toward Community Arts, Continuing Education, and After School programs. - Demonstrated technical selling skills and product knowledge to allow for effective presentation of the ASAP Connected solution. - Provided clear communication with clients via phone, email, GoToMeeting, Skype, and occasional in-person meetings on an… Show more - Maintained a positive record in client retention, and happiness.- Responsible for the sale of student and class management software and services geared primarily toward Community Arts, Continuing Education, and After School programs. - Demonstrated technical selling skills and product knowledge to allow for effective presentation of the ASAP Connected solution. - Provided clear communication with clients via phone, email, GoToMeeting, Skype, and occasional in-person meetings on an hourly and daily basis.- Guided clients in a consultative manner by providing recommendations to various solutions ASAP Connected offers to resolve their business issues and increase day to day efficiency.- Troubleshoot any client questions or issues and provides a clear path and solution.- Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.- Responsible for all sales activities, from lead generation to signed agreement.- Trusted sales leader to bring largest and/or most strategic client contracts to fruition.- Maintained contact with all clients in the region to ensure high levels of client satisfaction.- Product and market knowledge expert.- Advocate for clients when requesting new and / or improved product functionality with product teams.- Conducted and documented market research and analysis.- Mentor to sales team.- Clearly documented new sales processes to distribute with the sales team.- Responsible to provide product feedback to Product Team utilizing a defined process.- Managed / participated in market related conferences and trade shows. Show less

- Responsible for the sale of student and class management software and services geared primarily toward Community Arts, Continuing Education, and After School programs. - Demonstrated technical selling skills and product knowledge to allow for effective presentation of the ASAP Connected solution. - Sell consultatively and make recommendations to prospects and clients of the various modules the company offers to resolve their business issues.- Maintained accurate records of all… Show more - Responsible for the sale of student and class management software and services geared primarily toward Community Arts, Continuing Education, and After School programs. - Demonstrated technical selling skills and product knowledge to allow for effective presentation of the ASAP Connected solution. - Sell consultatively and make recommendations to prospects and clients of the various modules the company offers to resolve their business issues.- Maintained accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities.- Responsible for all sales activities, from lead generation to signed agreement.- Maintained contact with all clients in the region to ensure high levels of Client Satisfaction.- Product and market knowledge expert. Show less

-Consultative selling of large, enterprise licensed and SaaS Local Government software solutions in a highly competitive environment to net new customers-CRM Systems, Enterprise Revenue Management/POS, Content Management, Knowledge Management, Recreation and Event Management, into Tier-1 cities in North America-Managed all aspects of deal lifecycle while selling SaaS enterprise software, service, and marketing solutions to large and midsized municipalities in the U.S.

-Created and implemented marketing strategies for partners to utilize Google products.-Strategically worked with the marketing and engineering team to develop relationships with key business partners to help market Google’s brand-Developed and assisted in launching new marketing strategies for Google Mobile Apps,Talkbin and Punchd. Duties included presentations at local seminars and trade shows across the country, as well as develop strong partnerships on a local and national level for… Show more -Created and implemented marketing strategies for partners to utilize Google products.-Strategically worked with the marketing and engineering team to develop relationships with key business partners to help market Google’s brand-Developed and assisted in launching new marketing strategies for Google Mobile Apps,Talkbin and Punchd. Duties included presentations at local seminars and trade shows across the country, as well as develop strong partnerships on a local and national level for a wide variety of Google products Show less