Overflow helps changemakers create stories and experiences to get ideas adopted. We have a large suite of services — ranging from multi-media campaigns and social impact platforms like Zero Reasons Why® to meeting planning and full-scale event production — to energize groups and move innovation forward for the common good. We believe the problem with innovation today is not discovering the idea — it’s getting it adopted. • Dedicated to delivering creative projects and campaigns by designing and managing end-to-end processes that impact our client experience. • Deepens and broadens account footprints by fostering client trust.• Developed a budgeting process incorporating learning and discipline to ensure that projects, campaigns, and portfolios are profitable. • Leads program management of complex campaigns including onboarding resources, stakeholder management, community mobilization (where applicable), ensuring on time, on budget delivery to client expectations. • Aided in increasing reach of a local social impact campaign, from a local to a regional and ultimately national presence.

• Won business and established proprietary tools.• Helped growing businesses find their focus, achieve alignment and drive results.• Worked with companies to increase strategic understanding at all levels, improve leadership alignment and collaboration, increase employee engagement and accelerate execution.• Facilitated leadership workshops to define strategic direction. Designed execution and reporting frameworks and implemented accountability tools and defined the “why” behind the strategy. • Provided regular coaching, reporting and communication throughout execution to promote employee engagement, inspire performance, celebrate incremental wins, and course correct where needed.

• Identified need for new strategic planning & execution framework. Lobbied COO and CEO for approval to make the change which resulted in meeting revenue & profit goals during time of rapid organic and inorganic growth with integration of 13 software companies. • Program increased profit 9.4%. Participating sales teams hit 126% of license bookings targets. Participants reported improved cross-functional cooperation.• Collaborated with leadership to develop a companywide strategy map. Led implementation, providing program oversight, executive-level coaching, and cross-functional management.• Drove adoption of the program’s mindset, skills sets and tool sets. Implemented reporting tool to ensure global transparency, accountability, and real-time progress updates. • Conducted participant surveys as input into program improvement. Developed internal training and communications supporting the program.

• Led the Engineering Project Managers/Scrum Masters responsible for tracking development work within the Engineering group. • Coached Scrum teams providing insights & support necessary for adoption. Hired and managed global team. Worked with R&D leadership to establish release plans aligned with strategy and roadmaps.• Partnered with Director on roll-out of new methodology which reduced time to market by replacing legacy R&D waterfall methodology with an Agile approach.• Reduced release cycle times by eliminating the historical four-to-six-month test window through global transparency, real-time progress updates, upfront focus on quality & the cross-functional cooperation of "Scrum" teams.Manager of Enterprise Project Management | 2009 - 2012 Enterprise Project Manager | 2007 - 2009

• Evaluated data and lifetime value to identify response behaviors and segment on past activity, upgrade potential, those likely to lapse or reactivate or respond to an offer, message or channel.• Advised nonprofits on increasing revenue, reducing direct marketing costs, and boosting loyalty.• Led project management for the company's software development efforts on a nonprofit campaign donor management solution. Included release planning, contractor and resource management, issue and budget management and coordinating production support, testing and help documentation.

• Drove implementation of strategic initiatives and enterprise-wide CRM solutions for nationwide (US) and Pan-European communications companies (Netherlands, France).• Consulted on the design, build, test and implementation of end-to-end CRM business solutions addressing sales, provisioning, support, billing. • Facilitated kickoff and status meetings, developed end-to-end lifecycle metrics supporting product launches. Created work plans, implemented operational and administrative processes in fast-paced environment, performed quality control, addressed requests from internal and client management, mentored team on career development. Manager, Process & CRM Consulting | 2001 - 2002 Consultant, Process & CRM Consulting | 1999 - 2001 Analyst, Process & CRM Consulting | 1997 - 1999

• Edited content for national quarterly publication.• Facilitated editorial board.• Managed budget, contract negotiations, and relationships with design and print houses.• Designed and drove a change strategy improving the nonprofit’s quarterly literary magazine creative presence and production systems.• Realized a 10% reduction in overall operating budget.• Received award for Outstanding Achievement in Association Publications.