Ashley Hawkins Email and Phone Number
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Ashley Hawkins personal email
As a passionate senior health coach leader, I thrive at the intersection of patient care and innovative coaching practices, driving transformational change to enhance patient experiences and outcomes. With extensive expertise in team leadership, I have successfully guided high-performing teams to deliver exceptional health coaching services that empower patients to achieve their wellness goals. My commitment to fostering an engaging environment has resulted in a culture of continuous improvement and operational excellence.In my career, I have implemented evidence-based behavior change strategies that significantly enhance patient engagement and retention. By leveraging data analysis and visualization, I provide actionable insights to optimize coaching practices to ensure that each interaction is tailored to the individual needs of our clients. My proficiency in training and coaching methodologies allows me to develop robust training programs that equip health coaches with the tools necessary to facilitate meaningful behavior change.I am dedicated to maintaining the highest standards of policy and compliance oversight while continually seeking opportunities for process redesign and improvement. My focus on customer success ensures that every patient receives personalized care, ultimately driving retention and satisfaction. Additionally, I champion program development and execution, implementing innovative solutions that streamline operations, contain costs, and enhance service delivery.I have a proven track record of achieving and exceeding patient goal achievements through collaborative leadership and strategic vision. My passion for mentoring future healthcare leaders drives me to contribute to organizational success and advance the practice of patient-centered care.Let’s connect to explore how my expertise can contribute to your organization’s mission and elevate the health coaching experience for patients.📩 Please don’t hesitate to send me a message via LinkedIn messaging or email (Ashley_Nardi@yahoo.com)
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Director Of Nutrition And Coaching OperationsSunlife Wellness & HydrationDaphne, Al, Us
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Virtual Experience Manager (Profile & Hmr Programs)Profile May 2022 - Sep 2024In this role, I drove seamless transition of in-person membership bases to virtual platform, including developing multiple high-performing coaching teams while closing 25+ locations post-merger. I led integration of new SOPs for e-commerce and customer service teams to standardize processes, improve operational efficiency, and maximize customer satisfaction. I implemented a compensation productivity model for coaches to transition teams from salary to a performance-driven model. Highlights of accomplishment in this role include:➙I partnered with IT to test video platforms for coaching and collaborated with Shopify for e-commerce to ensure flawless operations across platforms and integrate customer order processes with warehouse logistics.➙I monitored coaching team attrition rates, established monthly goals for team members to drive accountability, and maintained performance tracking to align teams with company objectives.➙I launched Profile's virtual coaching, e-commerce, and customer service platforms to transform operations into a scalable digital model and increase revenue.➙I elevated virtual coaching teams to exceed performance targets and achieve the highest member volume and revenue generation across the Profile system by introducing effective leadership, competition, and motivational strategies.➙I ensured resolution of complaints within 24 hours and elevated satisfaction by executing customer service ticketing systems. -
Operations ManagerProfile By Sanford Nov 2020 - May 2022Mobile, Alabama, United StatesDuring this time, I rebuilt a clinic from scratch after COVID-19 closures by transforming an empty client base of 25 into a thriving community of 250 members through relentless business development, health coaching, and personal relationship building. I led business development initiatives by forging partnerships with local businesses and healthcare providers to increase visibility and expand clinic’s footprint in the community.Highlights of accomplishment in this role include:➙I enhanced member retention and reduced attrition rates by implementing robust coaching standards and SOPs.➙I provided hands-on leadership to a team of two professionals in executing routine clinic operations and handling sales, onboarding, health coaching, and inventory management to ensure seamless service delivery and operational excellence.➙I improved coach performance scores by 50% through enhancing coaching skills across the clinic, including implementing weekly consistency checks and developing performance metrics.➙I optimized retention and promoted a culture of accountability by developing cancellation policy that required clients to engage in conversations about decisions.➙I managed operations for three additional clinics in Denver for over eight months, including overseeing business continuity, staffing, and training during a period of transition while driving growth in Mobile.➙I developed and implemented client engagement strategy using Motivational Interviewing techniques to guide members toward sustainable health outcomes and improve satisfaction rates.
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Patient Services ManagerCompass Group Feb 2016 - Nov 2020Mobile, Alabama AreaAs a Patient Services Manager, I oversaw department of 80+ employees, including food and nutrition services for the hospital to ensure alignment between kitchen and clinical nutrition teams. I improved patient satisfaction scores related to food service and standardized operations by implementing program to automate and track tray delivery, establish clear roles among supervisors, and ensure consistent service quality. Highlights of accomplishment in this role include:➙I improved cross-functional collaboration with hospital leaders to enhance patient outcomes by aligning nutrition services with broader patient care strategies. ➙I managed inventory with a $1 million on-hand value to maintain optimal stock levels and ensure seamless operations across the department.➙I led initiatives to streamline patient experience, including implementation of scripting to reduce call wait times and development of detailed action plans to boost PRC/HCAP scores. ➙I optimized patient and staff satisfaction by leading launch of new ventures within hospital, including opening a coffee shop and installing 100 vending machines.➙I transformed dysfunctional kitchen environment by empowering staff to maintain high standards, including rejecting subpar food and transitioning culture into one of respect and quality control.➙I drove improvements in patient food service ratings by fostering collaborative and supportive environment, including protecting integrity of patient tray lines and ensuring delivery of best food. -
Dietary ManagerFelder Services Jul 2013 - Feb 2016Mobile, Alabama AreaIn this role, I steered all aspects of dietary operations for a 160-bed facility to ensure delivery of safe, healthy, and hygienic food tailored to individual dietary needs of patients. I led intersection of clinical and culinary teams to maintain excellence in service and compliance with health regulations. I performed extensive nutrition assessments to evaluate patients’ dietary requirements and formulate care plans. I provided competency-based training to staff and promoted best practices in clinical and operational aspects.Highlights of accomplishment in this role include:➙I played a key role in collaborating with healthcare providers, monitoring patient treatment plans, and providing education on nutrition to support better health outcomes. ➙I improved the effectiveness of dietary management by building a culture of collaboration between clinical and culinary teams.➙I optimized patient satisfaction by nurturing professional relationships with patients and resolving issues related to dietary services.
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Dietetic TechnicianColumbus Public Health Aug 2010 - Jul 2013240 Parsons Ave.WIC Program
Ashley Hawkins Skills
Ashley Hawkins Education Details
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WellcoachesHealth Coaching -
Health And Wellness, General -
Dietetics And Clinical Nutrition Services
Frequently Asked Questions about Ashley Hawkins
What company does Ashley Hawkins work for?
Ashley Hawkins works for Sunlife Wellness & Hydration
What is Ashley Hawkins's role at the current company?
Ashley Hawkins's current role is Director of Nutrition and Coaching Operations.
What is Ashley Hawkins's email address?
Ashley Hawkins's email address is as****@****lan.net
What schools did Ashley Hawkins attend?
Ashley Hawkins attended Wellcoaches, Kaplan University, Columbus State Community College.
What skills is Ashley Hawkins known for?
Ashley Hawkins has skills like Teaching, Photoshop, Microsoft Office, Microsoft Word, Powerpoint, Microsoft Excel, English, Public Speaking, Customer Service, Windows, Outlook.
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Ashley Hawkins
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