Ashley Hayward Email & Phone Number

Kansas City, Mo, Us

Kansas City Metropolitan Area

Multi-Site Property Management Specialist

In a management team of two, I successfully managed the build and lease-up of an 80-unit multifamily facility with commercial space. Collaborated closely with the onsite and development teams to achieve ongoing occupancy, execute vendor contracts, and establish general operations, ensuring the building was fully functional for tenants. Developed management acquisition letters, standard operating procedures, and HR-related documents for upper management as part of a new property management company. Played a key role in building the current leasing and management workflow for One Nine Vine. Oversaw all leasing activities, documentation, reporting, and delinquency tracking, meticulously maintaining records through the Entrata software. Created marketing tools and established preferred employment programs to enhance outreach marketing efforts. Contributed significantly to the seamless operation and successful lease-up of the property.

Solely managed a team of two leasing professionals and five maintenance professionals during the transition from a new management company. Spearheaded the organization of over 400 work orders, facilitating timely execution through effective communication and structured workflows. Played a pivotal role in the recruitment and training of new leasing professionals, providing comprehensive instruction on Entrata software. Entered all property invoices into Entrata CRM for payment processing and meticulously reconciled team members' P-Cards for accurate accounting. Assumed responsibility for all leasing functions, including the execution of leases for staff. Received training in fair housing practices and other essential property management skills. Conducted thorough walkthroughs of move-outs, applying damages to tenant ledgers and creating Final Move Out (FMO) documents. Cultivated strong tenant relations to foster a positive community environment. Developed a Property Leasing Flow (PLF) document to streamline the leasing process, ensuring no vital information was overlooked during applications and move-ins. Maintained regular communication with the asset manager, providing detailed briefings on property issues and budget information to facilitate informed decision-making.

Solely managed two properties in the Raytown area while assisting other managers within my region. Supervised one maintenance team member and collaborated closely with the leasing and applications department to ensure retention and occupancy standards were met. Frequently toured and leased units to prospects across all properties in the region. Processed prospects, renewals, and renters' insurance multiple times weekly. Provided weekly reports to my district manager, including detailed notes on delinquencies/evictions, work orders, move-ins, move-outs, and budget tracking. Adhered to standard operating procedures as outlined in the IDM employee handbook. Supported upper management and peers by creating booking pages for tours and developing documents for leasing and property management. Assisted in preparing units for city inspections and prospective brokers/buyers for the corporate office.

Brothers Management. Met weekly deadlines for district manager reports on occupancy, delinquency, service requests, budget tracking, and invoicing. Utilized Yardi and CRM software to create purchase orders, approve invoices, and monitor monthly and quarterly budgets. Assisted in developing a more accurate budget for the upcoming year. Trained employees in assistant management and leasing in accordance with Price Brothers' standard operating procedures. Consistently met marketing deadlines for social media and advertisements and conducted market assessments in the area. Approved leasing agents' files, including employment verification, credit checks, criminal background checks, and previous rental history. Developed a make-ready board to help maintenance staff stay organized and track upcoming vacancies. Scheduled vendors for make-ready tasks such as carpet cleaning, painting, and unit cleaning. Collaborated closely with the maintenance loop supervisor on onsite projects. Managed staff's renewal retention efforts and followed up on any incomplete renewals, ensuring high retention rates.

Entered employment during a hostile takeover and successfully increased occupancy from 70% to 90% within 12 months, maintaining 92% occupancy subsequently. Resolved issues in accordance with company guidelines and procedures. Led and managed a team of eight administrative and maintenance professionals. Prepared weekly and monthly management reports. Ensured property invoices were coded correctly, submitted invoices, and oversaw purchasing functions. Investigated complaints, disturbances, and violations. Managed tenant rent entries using check scan. Conducted daily morning meetings with all staff members. Managed large projects for both apartment and retail spaces. Trained assistant and leasing team on Onesite functions and monitored leasing through the Knock program. Managed current market pricing daily through Yieldstar, collaborating with their team to maintain occupancy guidelines per Maxus policy. Created a streamlined make-ready system that prepared staff and vendors 60-90 days in advance. Scheduled make-ready vendors and move-ins. Managed monthly, quarterly, and annual inspections per Maxus SOP and city/HUD regulations. Consistently met NOI guidelines throughout employment. Worked closely with the training manager to ensure all standards were always met for myself and my team.

Led and managed a team of administrative and maintenance professionals. Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of locations and services, and showing units. Maintained property occupancy at 90% and above for five years. Prepared weekly and monthly management reports. Ensured the property stayed under budget by coding and submitting invoices and overseeing purchasing functions. Monitored delinquency, filed evictions, and attended court proceedings. Investigated complaints, disturbances, and violations, and resolved issues in accordance with company guidelines and procedures. Completed Final Account Statements and entered tenants’ rent payments (money orders and credit cards). Traveled to train other managers on Orion’s operating procedures regarding invoicing and leasing. Maintained a close working relationship with the VP/DM to ensure timely completion of large projects. Scheduled make-ready vendors such as carpet cleaners and unit cleaning services. Assisted in the sale of the property through various tasks, including due diligence, file audits, and accounting forensics.

Created and maintained Excel spreadsheets for invoicing, ensuring accurate data entry and organization. Sorted and organized all invoices to streamline accounting processes. Answered phones, addressing resident concerns and service requests promptly. Entered tenant payments and processed paperwork for prospective tenants, including touring units and facilitating approvals. Conducted unit inspections for property management, identifying issues for make-ready tasks and scheduling maintenance staff to ensure timely completion of service requests. Collaborated with the owner to develop standard operating procedures (SOPs) for invoicing and accounting. Monitored budgets and handled bank deposits to maintain financial accuracy and accountability.

Attracted tenants by effectively advertising vacancies, highlighting the advantages of locations and services, and conducting unit showings. Investigated complaints, disturbances, and violations, addressing issues promptly and in accordance with company guidelines and procedures. Handled tenant rent payments and facilitated leasing of units. Conducted thorough move-in and move-out inspections to ensure property integrity. Led and managed a team of administrative and maintenance professionals, fostering a productive and cohesive work environment. Maintained communication with HUD and scheduled inspections for both future and current residents, ensuring compliance with regulations and standards.

Diploma Of Education, Diploma, 12

Fair Housing (State Of Missouri) And Pool Maintenance And Chemicals (State Of Missouri).

Property Manager