Ashley Hefner Email & Phone Number

Lutherville, Maryland, United States

• Designed and manufactured a line of handmade jewelry that I brought to market via a dedicated website, various ecommerce marketplaces, and social media. Notable achievements:
• Organized and scheduled product releases, email campaigns, and social media posts
• Created and implemented a cohesive branding strategy for web, product packaging, and print use
• Forged a partnership with a 501c3 nonprofit charity to plant trees per item sold and create a sustainability story
• Successfully managed the business remotely for consecutive months while traveling

Bellevue, WA

• Coach best practices and encourage product engagement to retain new and long-term customers. Repeatedly given special projects with increasing levels of responsibility based on strong decision quality, attention to.
• Won 3 Core Value awards for exceptional performance
• Repeatedly achieved highest individual customer retention percentage while training new team members
• Created email scripting for customer service teams to use to engage customers in training
• Resolved Better Business Bureau complaints and improved score by 2 full letter grades in 5 months

Kirkland, WA

• Delighted customers by providing thorough and professional technical support via phone and email
• Educated and coached customers on best practices for using Market Leader products
• Collaborated with various departments to ensure conflict resolution and customer satisfaction

Greater Seattle Area

Yeti Living is an eCommerce business I created. After living in Washington state, I realized that I wanted to share the Pacific Northwest lifestyle with people all over the US. For the website, I worked with a variety of manufacturers to offer handpicked products that celebrate the culture and passions of Seattleites, Portlandians, and Vancouverites.

Remote

• Learned Adobe Dreamweaver to design and release 4 successful websites
• Managed content creation, advertising, and writing contractors

Remote

• Learned Adobe Dreamweaver to design and release 4 successful websites
• Managed content creation, advertising, and writing contractors

Greater Los Angeles Area

• Job Types: Commercials, Music Videos, Films, Editorial Spreads, Print Advertising, Look Books, & CatalogsPartial Client List: Tom’s Footwear, Sony Q3, NFL Network, Stone Sour, Chevelle, & Sylvie Blum
• Excelled in high-pressure environment with strict deadlines, budgets, and high profile clients
• Acquired all wardrobe items for shoots while maintaining accurate budget and mileage logs
• Managed and trained teams of wardrobe interns/assistants to dress clients and meet production goals

City Of Industry, CA

• Tracked, organized, pulled, and shipped sample designs to buyers
• Assisted design and sales teams with daily tasks while maintaining an immaculate sample room

Hunt Valley, MD

• Proposed and implemented a new system of stacking products to maximize space and efficiency
• Worked with a team to assist customers and refer them to products that best fit their needs
• Volunteered to work important midnight shifts for new product releases, as well as regular shifts

Bachelor’S Degree, Business, Small Business Management And Entrepreneurship

Completed individual and team assignments to expand my knowledge of small business management and entrepreneurship. Also completed classes.

Associate’S Degree, Fashion Design

While pursuing this intensive degree program, I developed valuable skills that I practice daily, including problem solving, prioritizing.

Wardrobe Styling & Costume Design

Gained an in depth understanding of the professional demands and skills of a Wardrobe Stylist or Costume Designer in the fashion and film.

Wardrobe Styling & Costume Design

Gained a basic understanding of the professional demands and skills of a Wardrobe Stylist in the fashion industry.