Ashley Heren Email & Phone Number

Tennessee

An open ended mission: to explore strange new worlds, to create new life and new civilization, to boldly go where no man has gone before.

Tennessee, United States

I run a small sewing business specializing in zero waste facial rounds and wash cloths, handmade custom clothing, cloth menstrual pads, and mommy-and-me garments.Experience with customer serviceWhole sale sellingScoping and marketing my productsSewing and constructionOperating presales orders from initial planning to fulfillmentEco friendly materials and practices

Nashville, Tennessee, United States

Designing and running the service slides for the contemporary liturgical service by:Regularly setting up Propresenter content and design with an understanding of the liturgy, graphic design, audience accessibility, current trends in design, and role technology in worship settings.

Franklin, Tn

Assists the Account Executive leaders in day-to-day operations by maintaining calendars and preparing client meetings, account wide communication, planning events, planning travel. Supports security, onboarding and terminations, systems access, audits, change management, while providing site administration.Improves efficiency on client facing administrative processes.

Greater Denver Area

Select member of functional team responsible for the design and development of state unemployment software solution on a multi-year project.- Identifies client needs for software customization by providing client stakeholders a baseline of the standard software functionality- Ensures accuracy of client requirements by explaining their needs back to them and communicating specifically what will be enhanced by new development on the existing software solution- Supports technical team to translate business requirements into technical requirements and meet client expectations- Formulates solutions to satisfy the requirements which involve business process engineering or deployment of information technology- Decreases customer found defects and meets monetary deadlines by providing phase one Go/No Go product approval by functionally testing software ensure it meets client requirements

Englewood, Co

Inbound Customer Service and Sales for Small Business Website Products:- Provided consultative conversations with technical support for small business customers to help them increase their customers, conversion, and ROI.- Offered exceptional customer service to customers’ website needs, while meeting monthly sales goals- Analyzed stats and online trends to identify businesses’ needs - Advised customers on their online strategy for marketing, design, and ecommerce - Technically supported for the Homestead web applications including; WYSIWYG website builder, domain hosting, online marketing and SEO tools, web-based email, and eCommerce- Communicated with customers, peers, business partners, management, sales, development,and design teams to resolve any customer escalations

Colorado Springs, Colorado Area

Photography and websites that meeting the creative and usability needs of my clients.Simple to complex webdesign, specializing in Wordpress.Portrait, Event, and Sports PhotographyGraphic design including logos, and editorial images.Provides education and consultation on Social Media, Blogging Platforms, and Photography.

Managed online content and provided internal customer service for WAY Media Inc’s 17 regional web properties:- Coordinated a 17 site refresh, including copy and graphics- Designed weekly Mail Chimp campaigns - Maintained social media accounts and campaigns - Complied statistics on customer retention, acquisition, and marketing effectiveness - Monitored and updated graphic and written content across 20 Joomla! website properties

Worked professionally with clients to provide professional, artistic, and relaxed portraits for their business and personal needs.

Feature Photography

Launched new site by coordinating between management and technical team (www.dailyegyptian.com)Implemented a web-based workflow in newsroom.Set online photo and article placementWorked with a wide variety of people from the news room, campus, and community.Tracked down leads, generated content, and daily updated our website and social media.Wrote, copy edited, designed graphics, formatted photos and video, and edited code on a nightly basis.Launched the social media campaign for the newspaper.

• Photographer: shot and compiled photographs for the MCMA website• Worked with faculty and staff to develop web content• Helped update and maintain website through Joomla platform. (www.mcma.siu.edu) • IT: updated both Mac and Windows computers and performed basic technical support

• Logged video in Final Cut Pro, prepared PowerPoint slides, shot video, and assisted video production• Assisted in 3 services each weekend for 6,000 people total, including running PowerPoint, sound board and set up, live camera, and lighting using Whole Hog III.

Oversaw the day-today online operations for the student newspaper; including acting as liaison between reporters, design, technical and phototgraphy staffProject managed new site by coordinating between management and technical team (www.dailyegyptian.com)Developed and maintained daily web presences on CMS and social media using HTML, CCS, and graphics Trained newsroom staff and implemented web-based workflowDesigned online photo and article placement

B.S., Journalism, International Affairs, Linguistics

Activities and Societies: Chi Alpha, Dot Dawg Web Dev RSO, Daily EgyptianWebsite editorial, Digital Communication, Story Telling, Content.

· Associates Of Arts, General Studies

Communication, International studies, Art,