Ashley Herter Email and Phone Number
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Strategic consultant and project management professional with 17 years of expertise in team leadership and development, email marketing and deliverability, marketing technology consulting, and driving large cross-functional projects and programs. Proven track record in recruiting, hiring, and developing high-performing SaaS and project management teams, ensuring high client satisfaction. Skilled in strategic portfolio oversight, resource utilization, and revenue recognition. Adaptable problem solver with the ability to work cooperatively with differing personalities and work styles.
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Project Manager, DirectorOffprem Technology Oct 2024 - PresentFishers, Indiana, Us
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Senior Manager, Pmo - Cx Digital MarketingCognizant Nov 2023 - Sep 2024Teaneck, New Jersey, Us -
Manager, PmoLev, A Cognizant Company Apr 2021 - Oct 2023Indianapolis, Indiana, Us -
Project ManagerLev, A Cognizant Company Sep 2019 - Apr 2021Indianapolis, Indiana, Us
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Sr. Director, Client Service NaReturn Path Apr 2017 - Jun 2019Boston, Massachusetts, UsDirectly manage team of Technical Account Managers and Senior Technical Account Managers. Collaborated with global senior leadership team to develop, test and roll out a career pathing framework for the global client service organization. Act as senior escalation point for combined book of business and oversee project value delivery and service management for North American customers. Main project lead on churn analysis engagement with third party company. Consequently, led a low-touch churn experiment that resulted in a ten percentage point retention increase during the test period. Led a company-wide churn initiative using an Agile framework and working cross-functionally with resources from Service, Analytics, Product and Knowledge Management. Developed global KPIs for Technical Account Managers and published a monthly, quarterly, and annual Salesforce dashboard to track team and individual performance. -
Director, Service DeliveryReturn Path May 2016 - Mar 2017Boston, Massachusetts, UsDirectly managed three Senior Technical Account Managers, each with a team of five Technical Account Managers. Helped develop a career pathing process for the North American service team. Created a new manager playbook to ensure consistent management practices and policies across the organization. Worked on a cross-functional team to develop a new framework for service delivery, pricing and packaging. This included development of 15+ service modules (deliverables) to be bundled based on client need.
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Technical Account DirectorReturn Path Oct 2012 - May 2016Boston, Massachusetts, UsManaged all Technical Account Managers in the Eastern North American territory. Was responsible for their development and performance as well as the performance of their combined book of business. Acted as a senior escalation point and attended on-site client meetings with the team. Maintained the highest GRR, NRR and customer satisfaction scores amongst the US territories.
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Account ManagerReturn Path Feb 2010 - Oct 2012Boston, Massachusetts, UsManaged a book of business of 10+ Platinum customers providing the highest level of service. Regularly achieved the highest GRR and NRR on the account management team. Responsible for all cross-sell, up-sell, and renewal conversations, reaching and exceeding my quota each quarter. Responsible for daily consulting services and outreach for my book of business. Closely managed the status of short-term and long-term client projects, making sure deadlines were met.
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AssociateAuthentic Response Dec 2008 - Jan 2010New York, Ny, UsData extraction, entry, and manipulation for multiple daily, monthly, and quarterly reports. Create and distribute company-wide reportsin Excel with a focus on panel acquisition, publisher performance, return on investment, email deliverability, and inventory. Monitor and optimize performance for forty-seven partner publishers. -
Postmaster DirectReturn Path Sep 2007 - Dec 2008Boston, Massachusetts, UsHeld Account Coordinator, Account Manager and Ad Operations Manager positions on the Postmaster Direct team. These roles included setting up email marketing campaigns in CRM software, setting pricing and administering Insertion Orders for all email marketing campaigns, and managing Theorem, an outsourced six person operations team, in India.
Ashley Herter Skills
Ashley Herter Education Details
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Lafayette CollegePsychology/Studio Art
Frequently Asked Questions about Ashley Herter
What company does Ashley Herter work for?
Ashley Herter works for Offprem Technology
What is Ashley Herter's role at the current company?
Ashley Herter's current role is Project Management Director | 5x Salesforce Certified | 2x Braze Certified.
What is Ashley Herter's email address?
Ashley Herter's email address is ah****@****tal.com
What is Ashley Herter's direct phone number?
Ashley Herter's direct phone number is +121290*****
What schools did Ashley Herter attend?
Ashley Herter attended Lafayette College.
What skills is Ashley Herter known for?
Ashley Herter has skills like Email Marketing, Digital Marketing, Account Management, Analytics, Crm, Advertising, Salesforce.com, Online Advertising, Deliverability, Database Marketing, Customer Acquisition, Direct Marketing.
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