Ashley Snowberger Email and Phone Number

-Manage operations for a growing million dollar company-Communicate and coordinate with vendors-Order supplies and oversee inventory-Manage Camp’s proprietary software: check all services are entered correctly, correct any double bookings, and collecting past-due balances-Directly oversee 20-40 employees including onboarding, training, coaching/ development, and terminations-Lead team meetings to bridge communication between staff and management, increase morale, and address any major concerns-Created employee schedules to decrease labor costs-Process payroll using Homebase and ADP Run-Run employee programs: Workman’s Compensation, Homebase, 401K savings plan, Motivosity, and Paid Time Off-Meet and exceed monthly company goals to increase new clients, revenue, and decrease overall costs: Review monthly profit and loss statements with the Camp’s owner, create internal competitions to involve the team in Camp’s growth-Educate staff and clients about dog behavior, health/ safety, and group play activity: each quarterly Pet First Aid and CPR classes to the staff, address any emergency medical situations for the dogs or staff-Build rapport with clientele to minimize issues and maximize our retention rate and reviews: Over 250 reviews with an average of 4.9 star rating on Google, averaged above 90% on Listen360 reviews, over 33% of new clients originated from client referrals since 2018-Assist in marketing efforts utilizing social media, google business, photography, Canva and MyEmma-Start enrichment program and grow it to a $20,000+ revenue stream in 2 years: This program contributed to our Camp having the 3rd highest Average Dog Value over 30 Camps in our Region-Supervise company events for community outreach and fundraising: Won multiple company awards for highest fundraising for Camp Bow Wow’s Buddies Foundation and Won Indy’s Best of the Triangle and Durham Magazine’s Best Boarding and Day Camp facilities 2018-2021

-Taught staff gate management, dog behavior, and animal safety-Ensured all add-on services were performed in a timely manner-Managed emergency situations for any injured pets-Resolved client issues or miscommunications to ensure high retention rate and positive company reputation

-Run Human Resource Department: Traditionally trained and took initiative to reach out to industry professionals to improve processes -Responsible for hiring new employees, employee development, and vetted terminations: Implemented a new employee training program to increase employee and client safety-Managed employee records: tax, medical, corrective, and payroll deductions-Mitigate internal conflicts with confidential interviews and investigative processes -Resolve client issues and concerns to increase customer satisfaction and customer retention-Accountable for online payroll using ADP ezLaborManager and ADP Run software for 50 employees -Process invoices using QuickBooks-Administer employee benefits program: Aflac, SIMPLE IRA, BloomingPaws Account Benefit Services-Other Operational Administrator Duties: Supported marketing department to increase sales using social media such as Puppy Group Play Promotion for ‘Puppy Wednesdays’ increased sale by over 150%Learned nearly all operational aspects within facility to support: Groomers with supplemental grooming services and low-stress restraining techniques and Group Play and Boarding Departments with daily activities

-Assisted in making the Training Department profitable for the first time since its creation-Managed Training Department social media marketing to increase sales -AKC Canine Good Citizen Evaluator -Teach agility, trick, basic, and advanced obedience classes of 3-10 clients using balanced training -Implement multiple programs: day school, boarding school, on location & off-site private lessons -Utilize flat, martingale, nylon slip, prong, head halter, and Dogtra electric collars

-Supervise group (8-30+ dogs) play, responding to both positive and negative behavior-Manage dogs in separate groups depending on temperament, size, and age-Communicate with employees to pet owners the dogs' experiences in group play-Sanitize area with updated cleaning equipment-Conduct physical inspections and record and report any injury, change of behavior, and food intake to ensure optimal comfort and care for all dogs

-Co-supervise a room of dogs, monitoring and responding immediately to a variety of behaviors-Introduce dogs to group play environment and communicate with staff and owners how to improve that dog's experience. -Provide individual attention to dogs that were better suited for one-on-one interactions -Ensure a clean and safe environment for all dogs in our care

-Trained new PetsHotel associates -Supervised dog playroom, consisting of 5-16 dogs, and swiftly responded to unusual or aggressive animal behavior-Made note of any unusual behaviors, collaborated with coworkers and supervisors about the nature of the behavior, and suggested changes to better animal's behavior/ experience at our Hotel-Increased customer loyalty via positive connections while managing the hotel register-Positively communicate with "pet parents" at check-in and check-out, ensuring their pet's safe and enjoyable experience at the Hotel-Organized and distributed pet's meals in a timely manner-Ensured a clean and safe environment for all animal guests

-Positively greeted customers at register and swiftly took their orders-Made orders (with any necessary adjustments customers added)-Interacted with customers to ensure their complete satisfaction with their dessert/service-Collaborated with coworkers for maximum efficiency, especially if machines broke or there were multitude of customers during rush hours-Ensured a clean and healthy environment by cleaning the shop for closing and opening-Was responsible for counting cash from the register and recording the amount for the owner-Opened/closed facility alone-Disassembled and reassembled machinery if there were any issues or to clean to machinery, and noted low inventory stock