- Leads end-to-end initiatives from ideation and research to launch and post-launch analysis- Develops and executes roadmaps aligned with company goals and customer needs- Analyzes current workflows and defines efficiency opportunities in order to retain and upsell business- Identifies emerging opportunities, trends, and insights to help inform decisions and strategies- Acts as Product stakeholder / liaison for core platform users, defining product requirements and customer use cases- Adapts project management and agile practices to maximize team efficiency while ensuring on-time product deliveries- Builds processes to support internal teams as well as to inform customer workflow optimization and execution strategies- Collaborates directly with teams including Executive Leadership, Customer Success, Training & Enablement, Sales, and Product

- Translated marketing and brand strategies into successful product launches, creative direction, and client relationships- Worked closely with leadership, developers, and creative team to ensure all initiatives were delivered on schedule and within budget- Developed internal processes to improve organization, efficiencies, and collaboration for all stages of the project lifecycle- Lead and managed projects totaling over $2M in annual business

- Oversaw the health, profitability, and growth of accounts- Led cross-functional teams in customer journey mapping to inform brand strategy, digital marketing efforts, and product development - Collaborated with team leads to ensure product solutions are properly scoped and delivered

- Developed and maintained strong relationships with customers, understanding their goals, objectives, and challenges- Collaborated with the creative, production, and operations teams to develop innovative and strategic campaign concepts- Managed project timelines, budgets, and resources to ensure timely and successful execution of campaigns