Salesforce Web Application Data Analytics: Spearheaded data analytics initiatives to enhance market share from 35% to 65% within a year.Training and Leadership: Led and trained staff in recruiting, onboarding, and selecting qualified applicants.VPN Management: Managed and maintained VPN connections for both onsite and remote devices.Web-Based Applications: Proficiently utilized Microsoft 365, SharePoint, and Salesforce to optimize workflows and enhance collaboration. Resource Optimization: Improved Microsoft 365 resource utilization and enhanced SharePoint functionality for better organizational efficiency.

Training Development: Oversaw the creation of training curricula for Naval Special Warfare Tactical Communicator programs.Hands-On Training: Conducted training sessions and managed hands-on labs for CompTIA Network+ and Security+ as well as MSCA materials.Equipment Management: Managed frequency spectrum, cryptographic materials, and $5 million in satellite communications equipment.Capstone Events: Organized and supervised three high-level weeklong training capstone events leading to student graduation.Cybersecurity Training: Led training on cybersecurity policies and public key infrastructure (PKI) for the organization.

Electronics Technician Training: Completed comprehensive training in Electronics Technician Basics, encompassing Networking Concepts, Electronics Troubleshooting, Naval Communications Equipment, and RADAR fundamentals. This training also included proficiency in interpreting technical publications and electronics schematics, essential for effective problem-solving and equipment maintenance in complex systems.

Front Office Management: Oversaw front office duties, including accounts receivable, utilizing QuickBooks and Microsoft Office.Service Call Coordination: Scheduled and managed service calls for VoIP systems, networking equipment, and various audio-visual technologies requiring maintenance and repairs.Technical Support: Resolved trouble calls related to basic networking and troubleshooting issues for clients.Inventory Management: Managed warehouse stocking and inventory processes to ensure optimal levels of supplies.Background Check Processing: Conducted FBI background check processing, including digital fingerprinting and submissions.

Daily Operations Management: Oversaw daily operations, created shift schedules, and ensured the store was appropriately trained and staffed.Driver and Crew Coordination: Managed delivery driver routing, food preparation scheduling, and workload balancing among crew members.Performance Metrics: Leveraged metrics and established key performance indicators to effectively manage labor and service levels.

IT Equipment Delivery and Maintenance: Delivered and maintained IT equipment for classrooms and special events, including PCs, projectors, microphones, speakers, and other audio-visual technology resources.Technical Troubleshooting: Troubleshot network, PC, and audio-visual equipment issues to ensure seamless operation.Logistics Tracking: Maintained records and scheduled equipment usage for effective logistics tracking.