Ashley Horner Email & Phone Number

Nashville, Tennessee, United States

Goodlettsville, Tennessee, United States

Constantly studying bank systems and sites so I can understand and continuously stay informed on bank updates to policies, products, and procedures. Provide a personalized customer experience for all clients, to secure a sincere connection with them and help them unlock their full banking potential. - Open, maintain, renew, and close all banking deposit products for clients according to bank and federal regulations.- Maintain a clean, organized office space to protect client information, while creating a focused and friendly environment for welcoming and helping clients with their banking needs.

Goodlettsville, Tennessee, United States

Supported Teller Manager in completing daily, weekly, and monthly branch tasks, which kept branch in compliance and helped to prepare and organize for internal audits. Presented myself in a friendly and professional manner, and maximized my skill set to help every customer conduct all banking transactions every day. - Utilized various systems to maintain customer-based information, in order to provide fine-tuned customer service to clients in an timely manner.- Provided current interest rates, investigated service charges and transaction histories, and more. - Familiarized myself with all bank policies and procedures, by studying resources published on internal learning sites, which allowed me to better serve clients with any of their banking needs.

Nashville, Tennessee, United States

Located and retained information regarding bank operations, policies and procedures, and federal bank regulations. Worked closely with management to communicate key information to team members on updates to bank products and services/procedures to reduce operational errors. - Supervised and coordinated day-to-day activities of the teller line. - Performed branch operational tasks including audits, document retention and organization, security reviews, and training employees, to achieve operational soundness. - Provided outstanding and personalized customer service by generating a connection and developing a rapport with all branch customers.

Nashville, Tennessee, United States

Gained “needs based” selling skills and expanded customer service skills; conducted banking transactions from deposits, withdrawals, payments, and updating account and client information with professionalism and compassion. - Navigated multiple bank systems to find useful information, conduct transactions, update information, and order products and services for clients in an accurate and timely manner.- Provided current interest rates, researched statements, check images, transactions- Ensured every customer was satisfied with offerings, improving problem-solving and communication skills with both customers and colleagues.

Nashville, Tennessee, United States

- Served as an essential part of the Kitchen Staff, ensured safe and delicious meals to students and adults in fast paced and constantly changing environment. - Operated computer and POS systems to track records regarding food allergies and food counts for daily menu, and prepared and handled food according to Health Department standards.

Nashville, Tennessee, United States

Maximized retail, customer service and selling skills, by being knowledgeable in products and policies of the company. Collaborated with Team Leads to streamline and multi-task duties during each shift in a fast-paced retail environment. - Navigated company computer systems which allowed recordkeeping of item inventory and ordering for customers easier.