• Perform property inspections and utilize Xactimate to complete insurance approved scope of work after storm damage occurs• Complete and process work orders, oversee work product, and document process per insurance requirements• Provide customer service to homeowners and adjusters to work together to find resolution of disputed wind, tornado, and hail claims• Assist desk adjusters in documentation necessary for claim file to be closed in a timely manner• Climb, crawl, and inspect all relevant areas of damage before, during, and after construction• Work with insurance agents to assess customer concerns before claim is filed• Complete 100 residential and commercial claims annually

• Acquired clients affected by Hurricane Irma to restore property to pre-storm damage condition• Prepared scope of work in Xactimate, meet adjuster on site, and file appropriate documentation• Managed project from acquisition to final payment, including all necessary inspections

• Licensed in Missouri and Kansas• Assist investor clients in diversifying real estate portfolios• Manage projects from selection to sale for clients yielding returns of 40% in 6 months or less

• Successfully wrote grant and submitted to JPMorgan Chase that resulted in $125,000 for first-year funding of the Kansas City “Export Concierge”• Worked with the Global Cities Initiative through the Brookings Institute to finalize the Greater Kansas City Region Export Plan • Coordinated Business Matchmaking with Kansas City companies to bid on $500 Million in projects across Africa

•Utilized Microsoft suite to create management reports to validate and obtain changing data and ensure accuracy•Uploaded regulatory documents to various databases including CSSng (AT&T product), Autoforms (AT&T product), CASPR, Quickbase, and Webtop•Resolved conflicts between clients• Facilitated work group to eliminate inefficiencies and create synergies resulting in winning back $5M in lost business• Developed new procedure and trained colleagues to improve speed and accuracy of department• Managed project schedules and regulatory requirements to meet all deliverables on time to ensure future contracts• Consulted with management among diverse departments to improve processes and cut operating costs resulting in a contract extension for all assigned projects

•IRS Certified Tax Professional•Completed more than 100 personal and business tax returns•Advised clients of financial security tools •Consulted clients to create tax plans for upcoming years

•Prevented $1M in company losses through quality controlling new associate work product saving •Collaborated with senior management to reform training procedures and transform work environment•Handled complex accounts and resolved escalated issues while following legal procedures•Leveraged negotiation and conflict resolution skills to resolve and solve customer complaints, problems, and questions amicably•Responded to client requests through written and verbal correspondence•Served as a liaison between the business units, technology teams, and support teams•Worked independently with customers and under direction of project managers to define conflicts and service requests•Communicated with secondary and tertiary clients to analyze information needs and functional requirements•Managed strategic relationships with customers, including exceeding customer expectations, evaluating the feasibility of requests, providing high-level solutions based on a strong knowledge of corporate mission and goals•Demonstrated a thorough understanding of DST Systems and Deutsche Asset and Wealth Managements’ products, services, and business practices