With years of experience in the executive marketplace as a hiring manager I know what works and what doesn't work when it comes to hiring candidates and working with the right recruiting firm. Representing a 50 year old recruiting firm whose niche is recruiting Atlanta's best Accounting and Finance professionals we use the MATCH method. A Systematic Sane Process for Hiring the Right Person Every Time. Whether you are hiring a Senior Executive or a Part Time Clerk, the MATCH process is a proven approach for achieving exceptional results.We focus on the needs of the client and candidate to ensure a perfect fit. We believe honesty, integrity and confidentiality are the essential elements of our company. Furthermore, we believe in applying these principles in an effort to help our community.

Implementation powerhouse! Successfully evolved the Extended Services Implementation teams into efficient, highly experienced individuals while maintaining a Raving Fan customer base. Teams are responsible for training and implementing HME/DME customers with our software. Applications include Document Management, Interactive Voice Recognition (IVR), Point of Sale, Point of Delivery, eFax, eClaims, My Forms, Pharmacy, Infusion Pharmacy, and Enrollment Services. 2015 - Exceeded monthly KPI revenue goals for Extended Services teams eight of last twelve months. Remaining four months were 93% of goal or higher. 111% of goal for the year. Record number of implementations in one month were set for two divisions. 2014- Eliminated Backlog of customers waiting to implement, created Implementation Matrixes for Sales team to aide in selling value of Extended Services. Held Quarterly meetings with Sales team to engage in proactive conversations and educate on product enhancements. Reduced amount of cancellations by implementing a consultative approach to implementing. Implemented Customer Service surveys that were sent upon each go live to gather feedback on ways to improve implementations. Implemented time tracking for all teams to accurately measure utilization. Helped grow team members vertically into other roles in the company through career coaching.Executive feedback - “I just met with Ashley for our new, weekly touch point on the Concierge program.  We are having great SUCCESS with this – GREAT JOB Ashley and team!”Employee Feedback - “I just want to you know how very much I appreciate your leadership and being part of your teams.”

Implemented Live Chat technology across multiple Product & Technical Support teams at Acuity Brands Lighting. Net Promoter Score survey showed a marked increase customer satisfaction after only six months in this role. Direct result of implementing lean work practices, educating team on latest technologies, and better case tracking. Leadership role for Product and Technical Support teams for the Industrial lighting organization. Manage staff to ensure excellent customer service in addition to setting and achieving team goals for various projects. Team of ten direct reports located in three different states.

Manage a portfolio of strategic projects for Lighting Controls. Projects involve cross-functional collaboration between centralized SCM functions, manufacturing facilities and customer facing strategic business units. Responsible for balancing stakeholder expectations while maintaining an objective, data-driven approach to decision making.

Successfully managed a team of Support Engineers providing software support to clients located all across the United States and United Kingdom. Achievements include successful implementation of case management software, online chat, online case creation, knowledge base, reporting metrics, and tighter communication between the various departments. As a result, Net Promoter Scores (NPS) have maintained a constant average of 70% over the past three years.

Successfully converted a reactive support staff to a more productive, efficient team. This resulted in Raving Fan clients and less than 1% turnover within the department. Level of service included guaranteed 2 ring support to client base of over 500 clients. Reported directly to President.

Managed a department of five Executive Account Managers while owning fifty plus accounts. Reported directly to President and instrumental in building the Department from its inception. By working with the team to identify best practices for gaining "Raving Fan" clients we were able to grow the business and the department to over 25 Executive Account Managers present day.

Responsible for solidifying customer relationships through direct follow up. Act as liaison to other internal departments for resolution of issues. Coordinated the generation and flow of work orders for upgrades, training and other add on customer work. Coordinated with VP, Professional Services to facilitate dates of delivery and installation of products to the customer. Consult with development and support staff on resolution of highly technical issues. Investigate and resolve customer problems with deliveries of goods or services.

Responsible for Managing 4 different Departments consisting of 20 employees. Assisted Development on requirements for new and existing clients. Worked with Development, Quality Assurance, Technical Support and Technical Writers to test and document software before its release. Managed users, backups, and network security for entire Company. Loaded sales Demo environments on all Salesmen’s laptops.