· Drive productivity and new capabilities working with GTM, operations and salesforce admin teams· Oversee project scoping, training, support and documentation for tool and system rollouts· Working with integrated apps such as Outreach, LeanData, Gong, ZoomInfo, LinkedIn Sales Nav, Lusha, Tableau, etc.· Translate business requirements, create process flow diagrams, and provide deliverable timelines· Create documentation, support structures and “walk-thrus” using Digital Adoption platforms· Research and recommend new technologies or creative solutions that help drive productivity across the business

• Serve as a System Administrator for the Salesforce.com environment with 100+ users• Manage day-to-day Salesforce and app integrations and troubleshooting• Orient and train new staff users to the Salesforce system, and grow the Salesforce.com skill set across the organization• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks• Effectively act as the liaison between users, vendors, and development consultants• Work with our Sales and Marketing partners to establish new and streamline existing Sales and Marketing processes• Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners and timelines.

• Analyzes business processes, goals and identifies gaps to implement solutions to address business needs.• Manages the implementation, testing, and documentation of all new processes, while developing custom data analysis reports and dashboards • Supports data driven strategy with a customer focused mindset to ensure an optimized and successful experience • Reviews Salesforce release documentation to fully understand new capabilities and perform testing in sandbox environment to analyze current functionality • Maintains a repository for integration technical specification documents and other workflow documentation for new and existing integrations• Identifies target audiences and author communications to end users• Provides effective trainings and system demonstrations for all new hires, enhancement requests, and stakeholder presentations• Initiates departmental involvement, maintaining continuous communication and ensuring the work delivered is of a high standard• Led product upgrade to the Salesforce interface from Classic to Lightning

• Performed cross functional project analysis to maintain or improve inventory efficiency, accuracy, and documentation• Oversaw, evaluated, and recommended new project ideas, communicating project results and providing leadership regarding program expansion • Created and implemented a new audit process, downsizing inventory in the field, and closing out storage units to save on costs• Developed technical reports and write ups based on both qualitative and quantitative data analysis• Identified gaps and/or inconsistencies between multiple data sets and developed strategies to enhance or support business functions• Collaborated to implement new Salesforce system and monitor data migration

• Monitor inventory levels between distribution centers and create transfer requests as needed to balance inventory• Prepare and analyze daily, weekly, and monthly shipment, labor efficiency and production reports• Run allocation, deallocation, and rush order processes and programs • Prepare and analyze old order reports and expedite as necessary• Monitor domestic production vs. forecast• Prepare operations presentation for senior management meetings• Plan vendor visits, travel, accommodations, and conference agendas• Delivery daily support to Director of Supply, Supply & Demand Forecaster, and Manufacturing Manager• Experience working with Warehouse Pro, Mas 500, and Tyndale Launcher

Central Purchasing Department• Worked with Purchasing team, internal clients, and 3rd party vendors to secure best value for procured goods or services • Provided webpage design assistance for new O-Temp staff augmentation resulting in automated request on Olympus homepage• Assisted in contract negotiations and performance monitoring• Analyzed and presented report data to managers regarding expenses, trends, and recommendations

• Manage store when owners travel for multiple days.• Assisted with employee payroll and proper documentation.• Created Facebook page and manage marketing.• Place weekly orders of merchandise to suppliers.• Completed custom floral arrangements, provided friendly and respectful customer service.• Handled inventory control.

Research program associated with On-Line Encyclopedia of Integer Sequences in the Mathematics and Computer Science Department

Implemented Reading 180 program, led special education math and reading support groups, issued ESL exams, taught students math skills using logic and reason over memorization.

• Filed and handled confidential student files.• Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.• Created, maintained, and entered student information into databases.• Greeted guests or students and handled their inquiries or directed them to the appropriate person according to their needs.• Completed important and time sensitive errands for the Director.• Responsible for maintaining facility, opening and closing facility properly.• Temporary Administrative Assistant when essential staff was out of the office.• Edited Director’s schedules and paperwork before it was distributed to other offices.