Ashley Dyer Email & Phone Number

Wake Forest, Nc, Us

Wake Forest, Nc, Us

Raleigh-Durham-Chapel Hill Area

• Processed outgoing payments in compliance with financial policies and procedures.• Performed day to day financial transactions, including verifying, classifying, and recording accounts payable data.• Reconciled the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted.• Facilitated payment of invoices due by sending bill reminders and contacting clients.• Verified and investigated discrepancies by reconciling vendor accounts and monthly vendor statements.• Generated reports detailing accounts payables status.• Conducted weekly meetings with clients.• Generated EOM and quarterly financial reports.• Conducted training and process review.• Understand expense accounts and cost centers.• Understand compliance issues around accounts payable processes.

Raleigh, North Carolina, United States

• Maintain historical records by filing and uploading documents to accounts payable software.• Review and code invoices, ensuring appropriate documentation, approvals, and that any discrepancies are resolved before issuing Electronic Funds Transfer (EFT) payments.• Research and resolve invoice discrepancies and issues.• High volume entry (approximately 500-800 weekly, 200+ daily).• Perform account reconciliation for 17 vendor accounts.• Process warranty claims.• Answer and resolve vendor inquiries.• Distribute signed checks.• Assist with account clean-up projects.

• Acted as the chief customer advocate.• Monitored and directed Continuous Improvement Process for internal operations.• Maintained Customer Relationship Management software for tracking leads and accounts.• Developed and executed strategies using proprietary customer feedback tools and analytics software.• Utilized Journey Mapping tools to monitor customer experience.• Identified KPI impact points and opportunities to grow brand loyalty.• Managed ticket and escalation process.• Oversaw daily activity reports.• Managed new-hire onboarding.• Conducted Cross-Functional Team performance evaluations and training.• Facilitated bi-weekly Vision Building meetings.