Providing PreSales Technical expertise to the sales team and customers during the sales process. Provides technical input into bid proposals and technical documents within the sales process. Installs and demonstrates the organizations products at customer sites. Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.Supporting the Sales engagement process, to implement and deliver market leading workflows, solutions and services for lines of business, and to guide and coach our customers to ensure they realise the full benefits of Xerox products and services.Providing comprehensive technical analysis, system integration, application development and technical advice to customers in order to achieve Xerox revenue goals and customer business objectives.

To identify service delivery programs with the objective of delivering our technical service strategy whilst strengthening Value Proposition across all Channel Partners (ASP, DTP, CCSS etc)• Responsible for the on-going evaluation of the Partner Technical Service requirements and ensure that they are able to work cross-functionally across all International countries and Global teams to deliver against these requests.• To maintain an operational relationship with International Commercial Excellence and Field Channel Organisation to ensure alignment to Partner value proposition whilst ensuring Technical Service delivery requirements are met.• An expert in structure, process and technology being used in Channel Partner competitive environment by ensuring market knowledge, awareness an d best practice is shared amongst the Partner Country Managers and Commercial Excellence teams.

Service Delivery management of the MPS across a key Central Government accountManaging the delivery of specific projects, ensuring that the Project meets the required results &scope milestones / quality and budget.Managing all change through the SIaM Governance team within the estate under SLA timeconstraints.Responsible for Leading Customer Monthly review meetings including QBR’s representing XeroxShowcasing innovation through proactive development of the account and introducing new and futuretechnologiesDevelop and maintain relationships with Key stakeholders internally and externally including 3rd partysuppliers.Managing Risk and Governance of Key ProjectsEnsuring regular Project Reviews and change controls are used and scope changes are managedand resolved successfullyResponsible for the production of billing data and supporting MI Management of the PM Team / Billing asset managerContributes to the development and sharing of methodologies/best practice with Sales teams, Servicedevelopment teams, Service Delivery Managers, Bid teams and other Implementation functions.

Managing and accountable for the Transition and Delivery of a Managed Print Service into one of the largest MPS accounts within Xerox, for the largest UK Central Government Department.Responsible for attending customer engagement meetings representing Xerox at Senior stake holder meetings, introducing and promoting the MPS concept. Managing the 3rd party Audit’s/ Due Diligence team and the timely delivery of data to produce FutureState MPS environment.Producing Solutions and negotiating final solutions with key contact within customer sites.Working with and coordinating 3rd party contractors and suppliersPlanning and coordinating the equipment ordersManaging deployments across the Northern Region and responsible for the successful installationsunder time constraints.Managing the delivery of specific projects, ensuring that the project meets the required results/ scope /milestones / quality and budget.Develop and maintain relationships with relevant stakeholders internally and externally including 3rdparty suppliers.Managing Risk and Governance of key ProjectsEnsuring regular Project Reviews and change controls are used and scope changes are managedand resolved successfullyResponsible for all BAU Service Request work including all MACD and associated work requests.

To Project Manage/ Due Diligence across one of the UK’s largest, busiest and most successful NHSFoundation Trusts. (Health Sector) Developing the business Case with Business Development Managers / Project ManagerInput into business case also developing the TCOImplement and manage XOS tools suiteManagement of the P&L/ Cost CentreManaging Team of Fleet Executives and Print Room environmentManagement of Customer RelationshipManage 3rd Part Service Providers including Xerox CSO / GDCPlanning Service introduction meetings with Service Managers and producing Future State Solutions.Manage customer’s local IT/ Network DeptMember of the Project Board also IT Project TeamDeveloping Audit details into Future State plans, developing the departmental sign off documentationManage and organise Training and Delivery of the new XOS Service/ productsMonthly Billing and customer reporting MIDeveloping the account through Value Plus programme

Maintaining & servicing high volume production printers including Colour in a range of customer environments.Covering 24/7 shift pattern including standby cover. The only point of contact for customers out of hours,working on own initiative making key decisions for production sites within extremely tight deadlines, makingbusiness decisions on cost control of logistics whilst balancing customer needs.

Responsible for the reliability across a range of Xerox devices, within the Northern Region of the UK. Maintasks included supporting engineers and customers with reliability issues. Implementing modificationprogrammes and better work practices for engineers. Post call Audits and managing the individualperformances of each engineer. Area reviews, conducting team and supporting management meetings.Training Direct and 3rd party Engineers also Docucare training on Customer sites.

Maintaining and servicing a wide range of analogue and Digital Photocopiers/ Multifunction devices. Coveringthe North of England. Supporting a wide range of customers and their requirements.