Ashley Jones Email & Phone Number

Southampton, Pennsylvania

Media, Pennsylvania

• Facilitated communication for multiple funeral homes and funeral related businesses across the United States and Canada.
• Empathetically gathered Death Call information from family members, nurses, coroners, and law enforcement personnel and coordinated removals.

Burlington, New Jersey

• Cultivated relationships with new customers to achieve sales objectives and provided insight into new products, features, and options.
• Strategically negotiated with customers to close deals and increase sales.
• Qualified and followed up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.
• Maintained contact with customers via email, phone calls and regularly kept them updated on promotional offers.

Philadelphia, Pennsylvania

• Lead and directed a team of eight or more call center Customer Service agents.
• Trained remotely.
• Maintained the CSI score of 97%.
• Assigned tasks and targets to the inbound Call Center Agents.
• Disseminated information to the staff to ensure correct updates for the customers.
• Analyzed the volume of calls answered, as well as abandoned calls on a daily basis to ensure defined Service Levels are achieved.