People Manager for a team of 5 Learning Specialists and Coordinators and responsible for all L&D activities for 6 US sites.

Responsible for 3 Learning Management System (SuccessFactors, Workday and Kahuna) implementationsConducted needs assessments to identify gaps in performance and develop targeted learning solutions.Facilitated virtual, in-person and blended learning sessions.Created and oversaw training programs for operations.Utilized variety of instructional design methodologies to create effective learning experiences.Designed and delivered web-based, self-directed learning materials.Developed and implemented successful onboarding program.Developed job-specific competencies and performance standards.Analyzed and evaluated training effectiveness and program outcomes.Worked with vendors to customize courseware to accommodate business needs.Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow managementWrote training manuals for positions according to strict company guidelines and protocols.Developed lesson plans, instructional materials and written assessments for on-the-job training and other training courses.Used Power BI software to design analytics for Stakeholders for training metrics and KPI's.

Used PayCom LMS to design training for all Operations employees and increase training competency and decrease training time to competency by 40%.Created and oversaw training programs for operations.Developed lesson plans, instructional materials and written practice tests for all Operations job roles.Designed and delivered web-based, self-directed learning materials.Utilized variety of instructional design methodologies to create effective learning experiences.Established and maintained quality control standards.Provided coaching and mentoring to employees.Trained and mentored new personnel hired to fulfill various roles.Analyzed and evaluated training effectiveness and program outcomes.