Ashley J. Spencer Email & Phone Number

Chicago, Illinois, United States

Turned research into meaningful, actionable strategies for clients to carry forwardBuilt empathy for end users for clients and designed strategies that were desirable, feasible, and viable for businesses to meet end user needsDesigned organizations and targeted culture change to help drive client excellence + outcomesRefined and piloted culture diagnostic tool and shaped new Culture by Design offeringBuilt Culture by Design Global Community of Practice

Chicago, Illinois, United States

Planned and executed research as a part of a new Strategy & Insights practice

Chicago, Illinois

Turned research into meaningful, actionable strategies for clients to carry forwardDesigned organizations and targeted culture change to help drive client excellence + outcomesRefined and piloted culture diagnostic tool and shaped new Culture by Design offeringHelped with action planning for leadership based on Pulse survey results Advocated for peers to ensure they were staffed and set up to succeed in a new organizationPlanned Studio Mini-Events as a way to encourage our studio to connect and create a more inclusive workspace

Chicago, Il

Led all HR & Finance processes and tasks and acted as a liaison to global HR & Finance teamsWorked closely with country managing director to ensure compliance with global budgets, reporting, and personnel processesManaged a direct report to grow our Operations and Financial reporting capabilitiesManaged staffing of projects and cultivated a safe space for teams to grow and do their best work togetherEnabled employee feedback loops so team members could share their experiences with an authentic voiceScaled culture and processes from 4 US employees to 15 US employeesStandardized and managed all hiring and performance review processes and facilitated career development conversationsImplemented a mentorship program that reflected the Insitum ways of workingNurtured the Insitum culture to ensure employees could excel in their work and as humansActed as QuickBooks whiz in residenceManaged the transition of staff from Insitum to Fjord before, during, and after the acquisition of Insitum. Acted as change champion, as well as completing the backend personnel and process requirements to wind down the Insitum business.Participated in planning, sale, and execution of design research projects

Greater Chicago Area

Tutor students of all ages in Writing, Reading, French, Math Support Test Preparation for the Selective Enrollment and HSPT tests for high school admissionDevelop curriculum to help students overcome test anxiety and achieve better executive functioning skillsPromote self-confidence and self-advocacy in my studentsEnhance student learning with a one on one educational experience

Assist in supervising People Plan of Record, which is the organization's strategic plan to support the development and engagement of our employeesProvide project management for various employee-oriented and communications initiativesPlan communications campaigns and create communications content, including emails, newsletters, webcasts, videos, and presentationsInnovate ways to tell the organization's story and share messages in a visually engaging wayCollaborate with HR Business Partner to drive employee engagement initiatives Produce events to recognize and engage employees in all of our AMS countries

Chicago, Il With Travel To Herndon, Va

Collaborated with a development team on a contract for the Defense Logistics AgencyObtained top secret security clearance for roleTrained in Agile methodology for projectEdited all technical documentation of project for client deliveryValidated contents met the gold standard of documentation Planned meetings and managed scrum scheduleDocumented meetings and exchanges as minutes that were distributed for internal and client useOversaw creation of all documents and communication to ensure they met the standard for client interactionAccelerated growth with frequent partnership with SalesCompiled and edited RFPs for new business pursuitsLaunched and grew internal social media presence for team

Chicago, Il

Oversaw the organization and operations of the Campus Security departmentCommunicated with students, professors, and staff via email, over the phone, and in personCoordinated department meetings and schedulesSafeguarded keys to access every building and classroom on campus

Chicago, Il

Generated revenue for the museum through sale of memberships, admissions, and additional fundraising activitiesFostered better overall visitor experience by providing front desk concierge servicesSupported internal and external special events at the museum as additional staff Provided patrons with an outstanding customer service experienceEducated patrons about museum membership and the museum's legacy

Chicago, Il

Attracted new customers by producing promotional events in the store and participating in area expos Supervised event staff on siteLaunched store blog, Twitter, and Facebook and maintained store social media presence to drive foot traffic to storeExceeded retail sales targetsConsulted with customers who wanted to plan parties or reserve appointments for services at our location Supported the logistical planning process, including contracts, waivers, and followupEnsured patrons had a pleasant experience in the store, via email, and over the phone with excellent written and verbal communication

Produced events end-to-end for the TMG’s holdings, including the Chicago Tribune, The Onion, and Chicago MagazineEvents during my internship included Chicago Magazine's 40th Anniversary Party, Chronicles of the Cursed Haunted House, The Onion Society for Beer Enjoyment Goose Island tasting, and the Tribune's holiday partySolicited sponsorships and ensured TMG sponsor needs were metUtilized ad tracking, as well as digital and print to meet contracted sponsorship requirements and promote eventsCollaborated with team and vendors on all event logistics

Chicago, Il

Collaborated with Board of Directors, Community Partners, and Marketing Manager to plan, promote, and produce events for TBC and its clientsSecured funding through Fundraising & Development events and campaignsSupported customer relationships and ticket sales to theatre events using TicketMaster systems as Box Office StaffOrganized and executed planning for year-long musical theatre writing workshopRepresented TBC on Educational Arts Outreach board

Muncie, In

Edited a quarterly collegiate publication for the Honors CollegeSpearheaded a staff of contributing writers and photographersAuthored and contributed articles and contributed to design decisionsPitched ideasHosted staff meetings Planned staff events

Master Of Arts (Ma), English Language And Literature/Letters, 3.7

Bachelor Of Arts (B.A.), English Language And Literature/Letters, 3.9

Activities and Societies: Golden Key; Ball State Student Foundation, Ball State Honors CollegeI am a Whitinger Scholar/Book nerd who.

High School Degree, General Studies, 4.3

Activities and Societies: Friends Show Choir, Cross Country, French Club, Prom Committee, A'Capella Choir, BHS Thespian Troupe, Yearbook.