Ashley Douglas, Aptd Email & Phone Number

Los Angeles, CA, US

Los Angeles, CA, US

Acton, Massachusetts, US

• Collaborate with department leaders and subject matter experts to develop comprehensive training programs
• Utilize e-learning tools and platforms, such as Articulate, to create interactive courses
• Evaluate existing curriculum & redesign for retention and engagement
• Participate in training needs analysis for new and updated processes
• Evaluate training effectiveness and recommend improvements
• Identify opportunities and gaps in training curriculum for new product deployment

Pittsburgh, Pennsylvania, US

• Utilize the ADDIE model and Adult Learning Theory to design and deliver targeted learning programs and career growth strategies that increase employee engagement and align with the organization's strategic vision.
• Leverage project management skills to successfully implement the TalentLMS Learning Management System, streamlining training administration and providing employees with easy access to on-demand learning resources.
• Develop the virtual instructor-led learning program called "Uptima University," featuring new monthly course offerings to support employee development and career advancement.
• Launch a weekly internal enablement podcast called "Loose Agenda" to enhance knowledge sharing and professional development among employees.
• Design and deliver quarterly in-person training workshops, featuring hands-on practice and role-playing exercises to enhance employees’ customer skills.
• Create and coach learning cohorts to upskill employees through a collaborative learning environment and peer-to-peer knowledge exchange.

Pittsburgh, Pennsylvania, US

• Collaborated closely with clients and team members to conceptualize and implement change management and training strategies, ensuring adoption of Salesforce solutions.
• Designed tailored training timelines and curricula, aligned with client requirements, budget constraints, and available resources, resulting in optimized learning experiences.
• Produced engaging training content, ranging from PowerPoint presentations to user guides and training videos, to cater to diverse learning preferences and maximize knowledge retention.
• Led dynamic training sessions for diverse audiences, leveraging both virtual and in-person formats to facilitate interactive learning experiences and foster skill development.
• Actively participated in project meetings, including workshops, requirement gathering sessions, solution demos, and user acceptance testing, contributing insights and expertise to drive project success.
• Leveraged strong business analysis acumen to author user stories, define acceptance criteria, and streamline business process design, playing a pivotal role in supporting Salesforce solution design and implementation.

Montreal, Quebec, CA

• Spearheaded the development and analysis of financial reports, including utilization and forecasting, providing insights and business guidance to leadership to inform strategic decision-making.
• Drove operational excellence through analysis, documentation, and training initiatives, resulting in streamlined processes and enhanced efficiency across the business unit.
• Played a pivotal role in the successful rollout of Microsoft Teams across all US business units, contributing as a key member of the Steering and Governance Committees, ensuring adoption and maximizing collaboration.
• Monitored and validated project metrics, including assignments, time tracking, expense management, invoicing, and budget, ensuring project milestones were achieved on time and within budget.
• Championed the implementation of a new member onboarding process, enhancing the integration of new team members and fostering a culture of inclusivity and support.
• Served as a dedicated mentor and coach to operations team members and interns, providing guidance, support, and opportunities for growth and development.

• Established and managed an event planning business, overseeing all aspects of event coordination and execution.
• Orchestrated seamless events by coordinating logistics, timelines, and resources, demonstrating strong organizational and project management skills.
• Collaborated closely with clients to understand their vision and requirements, ensuring that events met or exceeded their expectations.
• Built and maintained relationships with vendors and suppliers, negotiating contracts and managing partnerships to secure necessary resources.
• Managed a team of event staff and vendors, delegating tasks and ensuring seamless collaboration to deliver high-quality events on time and within budget, demonstrating strong leadership and teamwork abilities.

Pittsburgh, Pennsylvania, US

• Served as the primary liaison between the Director, staff, and grieving families, facilitating initial intake calls and collecting essential data for clinical staff. Achieved certification as a Salesforce.
• Facilitated initial intake calls to gather vital information for clinical staff, serving as the first point of contact for grieving families.
• Managed Salesforce administration for all branches across Pennsylvania, ensuring smooth operations and data integrity.
• Developed and conducted Salesforce training sessions for staff members across all four branches, enhancing organizational proficiency.
• Orchestrated nine annual program events, coordinating guest lists, invitations, RSVP tracking, vendor coordination, volunteer assignments, day-of logistics, and post-event data entry into Salesforce.
• Provided thorough proofreading and editing support for marketing materials, maintaining consistency and professionalism in all communications.

• Engaged audiences of over 200 participants per session as a National Fitness Presenter for the Masala Bhangra Workout, showcasing dynamic presentation skills and the ability to captivate diverse audiences.
• Developed and implemented innovative fitness routines and choreography, demonstrating creativity and proficiency in fitness instruction.
• Provided personalized instruction and motivation to participants of varying fitness levels, fostering a supportive and inclusive exercise environment.
• Led rigorous training workshops to certify fitness instructors in specialized formats, highlighting leadership and teaching abilities.
• Conducted thorough evaluations of fitness instructors, assessing technical proficiency and providing constructive feedback to enhance teaching effectiveness.

• Led engaging ballroom dance classes emphasizing social-emotional learning and the development of social and behavioral skills.
• Designed and implemented curriculum aligned with Dancing Classrooms' standards, integrating dance instruction with lessons on teamwork, respect, and self-expression.
• Provided personalized instruction and feedback to develop students' technical skills, while also fostering their emotional intelligence and social awareness.
• Collaborated with school administrators, teachers, and parents to promote the holistic benefits of dance education, facilitating both artistic and personal growth.
• Demonstrated strong communication, interpersonal, and teaching skills, creating a positive and inclusive learning environment that nurtured both dance proficiency and emotional well-being.

• Proficiently coordinated various marketing initiatives, including campaigns, events, and promotions, ensuring alignment with organizational objectives and brand standards.
• Successfully managed multiple projects simultaneously, demonstrating strong organizational skills and attention to detail in prioritizing tasks and meeting deadlines.