Ashley Hendrix Email and Phone Number

Recruiting of new and established agents• Responsible the in house reporting and recruiting for the Williamsville Branch. • Using tools such as Linkden, Monster, Indeed and Avature to contact the correct people for the position.• Interviewing the potential candidates for the position.• Setting up the training for the new hire and meeting with them on a weekly basis. • Work closely with the local colleges setting up and attending career fairs to promote our internship program.

Writing and implementing insurance and health care policies• Worked closely with the senior citizens of Western New York for their Health and Life insurance needs.• Spoke at local seminars and health fairs about the products Bankers Life offers. • Helped train new agents coming into the field.• Completed “Successful New Agent” in the allotted time frame.

Recovering debt for Citi Mortgages• Work a portfolio of 300 accounts.• Assist customers with resolving the debt owed, either a repayment plan or settlement.• Locating realtors for customer that opt to short sale their property.• Assist realtors with short sale of the property if needed.• Review customers financials to determine what would be the best option to resolve their debt.

Manage team of 8 to14 associates. • Responsible for daily reporting and production to Unit Manager and Senior Vice President Executive.• In-depth understanding of governing rules, laws and regulations.• Review and audit associate’s portfolios for compliance.• High supporter of 360 degree coaching.• Coach associates to better their production and call quality.• Handle escalations as needed from associates and upper management. • Give guidance and make decisions on files.• Review daily reports and gives direction to the associates.• Boosts morale of the team. • Plan team building exercises to strengthen team unity.• Evaluate Associate performance on monthly, quarterly and yearly basis. • Determine Associate Quarterly Bonus based on company guidelines.• Determine yearly merit increases based on company guidelines.• Approve Associate time card.• Run daily and weekly team meetings. • Work Special Projects when given by Upper Level Management.• Travel to Bankruptcy Court to represent Bank of America on short notice.• Interview and hire perspective Associates.• Deliver day one training for new hires.• Mentoring and Training new Managers on the day to day process and duties.• Research/Submit postponements through LPS system.• Analytical skills in determining treatments and solutions along with troubleshooting.• Review written modifications for compliance before they are sent to the customer.• Review Underwriting decision to insure proper Guidelines and Laws followed in decision making.• Proficient in use of PC software such as Word, Excel, Access, Visio, MS Project and Outlook • Experienced and proficient in AS400 and ISeries Platform• Proficiency in Sharepoint and Sharepoint Reporting

Review customer loans and financial information for potential Mortgage loan modification options. Assist manager with coaching, training and quality monitoring.

Managed Collections staff of 15 associates, including interviewing, scheduling, training, and performance management. Responsible for providing regular reporting, as well as recommendations on customer accounts. Work escalated calls to resolution

Responsible for completion of daily reporting.