Ashley Laflin Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Netherlands

Amsterdam, North Holland, Netherlands

• Managed team of implementation and support consultants including career development and coaching• Consistently met and exceeded SLA goals for support team• Designed and executed yearly strategic operating plan to increase customer adoption and employee engagement, including year over year increase in engagement scores• Aligned with stakeholders to ensure execution of shared initiatives, meet key performance metrics, and drive optimal customer experience• Partnered with sales department on 30 + enterprise customer prospects to determine strategic priorities, understand customer goals, and create proposals• Utilized performance data to evaluate and improve operations, target to current business conditions, and forecast needs

• Piloted premier team including creation of implementation methodology and artifacts• Collaborated cross-departmentally to deliver a consistent experience through the customer journey• Partnered with management on strategic planning and capacity planning• Engaged with strategic customers from pre sales through production to ensure successful implementation

Greater Minneapolis-St. Paul Area

• Implemented and managed multiple concurrent projects for Enterprise SaaS clients• Identified and created processes to improve implementation and best practices• Designed training schedule for new team hires• Created implementation methodology and Supplier Solution Statement

• Represented the Catalog team in the Enablement and User Experience Testing teams• Created internal and customer training materials• Identified and implemented processes to improve implementation process as well as collaboration with other departments• Implemented and troubleshot XML, EDI Item Management, and Inventory Upload connections utilizing internal tools• Managed full project load of Item Management implementations

Greater Minneapolis-St. Paul Area

• Participated in initiatives and special teams in addition to managing a full project workload• Assisted team members in technical troubleshooting as well as mentoring new hires• Documented and improved on unique setup and troubleshooting processes• Collaborated with other teams such as Retail Management, Integration Services, and 3PLs to ensure that correct and effective solutions are in place for vendors

Greater Minneapolis-St. Paul Area

• Instructed customers how to utilize multiple SaaS platforms• Managed SaaS-based implementation projects from initial implementation through customer support handoff• Communicated with vendors regarding project statuses, training, and troubleshooting• Trained team members on unique setup process and procedure

Saint Paul, Mn

• Managed registration and facilitated day of management for 500 guest fundraiser, generating $130,000• Organized 13 events and fundraisers to increase support for Saint Paul Public Schools• Recruited and hired 19 national service members• Created and facilitated 2-week orientation for national service cohort

Saint Paul, Mn

• Facilitated and presented a variety of trainings for AmeriCorps members• Supported VISTA member development through monthly check-ins • Increased VISTA access to project-specific resources and professional development opportunities• Coordinated opportunities for collaboration with other VISTA and AmeriCorps programs in the state • Built the capacity of VISTA members to implement Foundations tutoring best practices in their school-based programs• Assisted in guiding members through the Youth Program Quality Assessment and in creating Program Improvement Plans

Saint Paul, Mn

• Designed and implemented tutoring program for students in junior and senior high• Created evaluation and data capture tools for the tutoring program • Recruited over 40 students and volunteers for the tutoring program• Marketed the Neighborhood House tutoring program to internal and external programs and organizations• Organized and facilitated a cohort of AmeriCorps members serving at Neighborhood House• Designed and created a website for the tutoring program• Certified as a Selecting & Applying Specialist through Minnesota Minority Education Partnership• Collaborated with Big Brothers Big Sisters, East Side Family Center, and St Paul Public Libraries in College Connector certification to create a post secondary success initiative

• Arranged meetings, schedule, and travel for Director of Operations as well as salon managers• Provided detailed data analysis including employee performance tracking and financial reports• Assisted merchandising and marketing departments with over 20 events and promotions• Provided on-site support at all salon locations

• Registered attendees and exhibitors for various expositions• Performed daily financial reconciliation• Provided on-site registration support during exhibition in San Antonio, TX• Supervised temporary registration support at exhibitions

Master Of Arts - Ma, Heritage Studies (Specialization: Heritage & Memory)

B.A., Anthropology; English Literature & Composition