Responsible for professionally conducting training for new and existing employees.Participates in the development of training materials and the documentation of technical processes including updating user procedures and guidelines and policy and standards manuals, such as corporate management, mini-course, and technical training.Evaluates effectiveness of training by conducting after-course assessments, post-tests, and focus groups.Updates training materials and associate resource information on a daily basis.Conducts client presentations and participates in client meetings, as assigned.Strives to enhance the department's relationship with customers, ensuring the highest quality service possible is provided. Stays apprised of all changes to policies and procedures, ensuring all changes are incorporated into training materials and sessions in a timely manner.Recently developed a new hire sales training strategy to be implemented throughout all of the RG B2B segment and was the recipient of West's LEAD Award.

Responsible for the sales quota across all teams for AMA products and stand alones Developed and led several associate trainings regarding AMA products and selling techniques and continue to train associates about these products and techniques. Consistently creating coaching guides, employee tools, and other materials to further develop associates Update training materials and associate resource information on a daily basis Perform daily desk side coachings/trainings with associates from all AT&T teams to assist in driving sales results in the AMA category In the first month alone, assisted in driving AMA product sales to an all-time high for the program

Earned the “Excellence in Execution” award along with several “Exceptional Sales Results” certificatesFacilitate change and client contentment with the new AMABAM teamAssist in the development and coaching of peers to exceed client goalsConsistently trained associates across all teams in AMA products to assist in driving productionDaily sales reporting and participation monitoring of associatesMaintain team performance in manager/supervisor absence