Ashley Longnecker, Mha Email & Phone Number

Madison, Wi, Us

• Supported operations and business functions of care delivery for 75+ doctoral and master’s level clinicians across 40+ primary care clinics• Led team of provider coordinators to align practice functions across outpatient mental health services• Optimized and implemented scheduling tools to support increased patient access, template utilization and patient satisfaction through MyChart online scheduling, FastPass waitlists, and the decision tree• Increased provider satisfaction and engagement by creating tools to support providers delivering care including a provider resource manual, elbow support checklist and online resources• Sustained and improved effective communication channels through monthly dyad partner touchpoints focused on provider productivity, chart closures, fill rates and lead time performanceo Reduced average charge lag by one dayo Sustained over 90% fill rate year-to-date for 2023•Expanded recruitment and program capabilities through program development of group therapy services, ADHD assessment-only position, APA accredited internship program, practicum students, and post-doctoral fellowso Recruited and onboarded 15+ full time doctoral and master’s trained clinicians• Increased access to psychology services through provider recruitment, template optimization and standardization of workflows in partnership with business support at primary care clinics and centralized call center

Madison, Wisconsin

• Facilitated urology decision tree and template design workgroups for the successful implementation of the Specialty Care Redesign - Rapid Refresh (SCR-RR) project o Contributed to the development of care model redesign approaches to increase new patient access o Produced a current state telehealth utilization analysis to inform provider template change recommendations o Collaborated with clinic and scheduling leadership to improve scheduler workflows and efficiency• Created, implemented, and improved the enrollment process for the rapid telehealth video visit launch for 1500+ healthcare professionals in less than two weeks as well as provided collaborative support post go-live for scheduling and technical issues• Supported the creation of standard operating processes through documenting advanced analyst tasks, revising standard documentation materials, and training and supporting peers on Microsoft Excel• Provided hands-on, collaborative go-live support for Specialty Care Redesign (SCR) for Women’s Health and was recognized as one of the best parts of SCR by the scheduling staff and clinic manager• Met with provider and clinic leaders on a monthly and quarterly basis to develop strategies to improve access metrics and operational workflows o Reduced turnaround time of adding or removing providers from diagnosis subgroups from five to one business day with increased scope of practice for our team o Developed and implemented an automatic procedure scheduling workflow in Epic for urology that resulted in improved procedure access and reduced manual scheduling and call length o Created a urology telehealth dashboard to help inform clinic leadership of telehealth template access and utilization o Improved provider satisfaction by reducing duplicate patient visits with the incorporation of pulmonary function lab testing into additional new patient workflows

Iowa City, Iowa

• Instructed two Introduction to Management discussion sections - 103 students total• Modified weekly lesson plans and group projects to help assess team management proficency• Reconciled intergroup conflicts and developed conflict resolution plans for teams not performing well

Milwaukee, Wisconsin

• Initiated departmental interviews around business continuity planning• Created room and FTE allocations in preparation for a new clinic opening• Responsible for organizing and coordinating a stakeholder immersion event• Analyzed turnover trends for employees with less than five years of service• Orchestrated a project to differentiate hospital volunteers and community engagement opportunities at the request of the COO

Iowa City, Iowa Area

• Evaluated team charters, discussion posts, and projects for Introduction to Management Online• Proctored three exams for over 300 undergraduate students• Responded to students questions and concerns regarding group projects

Cedar Falls, Iowa

• Corresponded with customers via email, telephone, and walk-ins about pricing, garment styles, and information on printing• Placed orders for products needed in printing process• Dealt with Quickbooks to send customers estimates and invoices. • Miscellaneous work around the office inlcuding helping other coworkers with projects

Iowa City, Iowa

• Collected packages for the department, entered them into Microsoft Excel, and distributed them to the correct offices • Retrieved and totaled the daily deposits from each clerk• Assisted secretaries in scanning, filing, and other office duties efficiently • Prepared and imported in-bound faxes into the Epic system

Cedar Falls, Ia

• Aided in catching shirts and folding them as they came off the dryer• Handled burning, rinsing, and taping screens • Gathered UPS packages to check in and lay out on provided tables• Collected completed shirt orders, boxed, and labeled for pick up

Cedar Falls, Ia

• Responsible for checking in and lining up kids as they arrived at the course• Ensured children were able to complete each hole correctly without conflict• Recommended which golf club to use at the appropriate time

Cedar Falls, Ia

• Welcomed guests and guided them to their assigned table• Communicated which tables were clean or dirty • Answered take-out orders, entered them into the computer, boxed the order, and cashed out the guest once they arrived

Master Of Healthcare Administration

Bachelor Of Arts (B.A.), Minor In Psychology, Health And Human Physiology

Activities and Societies: Dance Marathon, Intramural Sports, and Pre-Physical Therapy ClubMinor in Psychology Dean's List Fall 2014, Fall.