Customer Service Manager
Leading from the front to deliver an exceptional and measurable level of customer experience. Managing and driving sales teams to deliver results against numerous KPI's in a regulated environment.Building and developing teams and individuals to offer sustainable performance in both quality and quantity.Implementing and embedding quality frameworks processes, compliance procedures and product ranges.Complaint handling from implementation/training on procedures to providing… Show more Leading from the front to deliver an exceptional and measurable level of customer experience. Managing and driving sales teams to deliver results against numerous KPI's in a regulated environment.Building and developing teams and individuals to offer sustainable performance in both quality and quantity.Implementing and embedding quality frameworks processes, compliance procedures and product ranges.Complaint handling from implementation/training on procedures to providing Companies final decision.Embedding acquisitions.Lead generation and follow up.Driving brand awareness. Show less