Ashley Sawyer Email & Phone Number

Remote

Coordinated optimization and adoption of SaaS/CaaS solutions for largest strategic customers.Facilitated internal team workgroups to accomplish customer goals (Systems Implementation, Site Support, Product, Research & Analytics, Executive Leadership, and Customer Service).Created internal processes and documentation for multiple projects, both customer and.

Remote

Managed customer success activities for portfolio of large medical centers and health systems.Partnered with Sales, Systems Implementation, Integration/Site Support, Product, and Customer Service to manage customer relationships, projects and needs.Participated in executive planning sessions for customers around usage and renewals.Guided junior members of.

Remote

Served as trainer and SME for two (2) SaaS products (UpToDate and Lexicomp) for key & strategic enterprise accounts in West Region.Created and executed onboarding plans for new customers.Worked with customers in intervention strategies to improve usage and manage KPI.

Sacramento, California

• Consultant for SaaS product designed for School Boards.Guided and advised end users throughout the change management process.Provided in-person and online training sessions.Built relationships with clients throughout.
• Defining business requirements.
• Guiding design of user interface.
• Provided feedback during agile development process.
• Wrote and defined system use cases for baselining.
• Conducted UAT testing.

Sacramento, CA

Coordinated communication and support between business-related clubs on campus and the College of Business Administration. Lead monthly meetings with club leaders to establish relationships between leadership teams in each club.Directed visitors to the appropriate staff member to address their needs.Worked with clubs and Office of Student Engagement to.

Sacramento, CA

Balanced supervising employees and managing day to day tasks.Created and successfully implemented project to coach employees on ways to improve customer satisfaction.Guided employees in accommodating challenging customer service situations and intervened when necessary. Engaged with management regarding daily and appropriately delegated for highest.

Worked with customers both in person and over the phone to answer questions regarding Girl Scout programing.Project manager for transition from locally run online retail platform (Microsoft Dynamics RMS) to the nation-wide Girl Scouts USA platform.Placed orders with vendors for new and current merchandise based off past sales and projections.Managed online.

Worked with 15 other staff to create after school programs for girls aged 6 to 12 in underserved areas.Maintained and organized planning, attendance and curriculum paperwork for five to eight sites per week.Acted as a positive role model and used Girl Scout curriculum to create programming to empower girls.

Worked with and managed 20 interns to put together "Hear & Now" teen magazine.Served as Editor in Chief 2010-2011, ran organizational meetings, encouraged interns to achieve their issue goals, and gave the final word on all submissions.Represented GSHCC on TV and radio to promote cookie sales and other Girl Scout events.Lead a team of four interns to plan.

Bachelor Of Science, Business Administration (International Business)

Activities and Societies: Beta Gamma Sigma Business Honors Society Phi Kappa Phi Honors Society Golden Key Honors Society

International Business

Semester Abroad